Teammate - Bilingual

We are looking for a dedicated and detail-oriented Customer Service Agent proficient in Mandarin and English to support our international clients. Be part of a collaborative team committed to delivering outstanding customer experiences while maintaining the highest compliance

Responsibilities

．Respond professionally to customer inquiries through written communication channels.

．Address a wide range of customer issues, including account support, troubleshooting, product inquiries, and updates, ensuring resolution and satisfaction.

．Collaborate with internal teams to resolve escalations and complex cases effectively.

．Stay updated on company policies, daily announcements, and evolving service standards.

．Adhere to data privacy regulations and maintain precise records in accordance with standard operating procedures.

．Provide constructive feedback to enhance processes and improve the overall customer experience.

Requirements

．Language Proficiency: Advanced written Mandarin and intermediate English. Both languages are utilized daily, with English as the company's primary working language.

．Technical Skills: Familiarity with basic computer operations and customer service tools or platforms.

．Flexibility: Willingness to work shifts, including weekends and public holidays. Holiday pay complies with the Labor Standards Act.

．Compliance Awareness: Strong dedication to confidentiality and adherence to data privacy standards.

Additional Notes

．We are proud to work with a diverse range of reputable international clients across various industries, all of which maintain a strong commitment to ethical business practices. Please note that our clients' operations do not involve gambling or related ．Client assignments will be confirmed upon hiring.

．To ensure the privacy of client and customer data, personal electronic devices (e.g., mobile phones) are strictly prohibited in the workspace but may be used in designated areas.

．Recent graduates are welcome to apply. A comprehensive 4-6 week training program, conducted in English, will be provided with full pay during the training period.