柏鑫 劉

Native Traditional Chinese speaker based in Taiwan and currently pursuing a B.A. in Turkish Language and Literature at National Chengchi University. Experienced in SOP-based banking operations, multilingual academic work, language analysis, and cross-cultural communication. Familiar with prompt writing, rubric development, and evaluating AI-generated content for accuracy, fluency, instruction following, and cultural appropriateness.

Personal Banking Administrative Support Intern at CTBC Bank (2025-11 – Present)

Support daily administrative and operational tasks at the bank's headquarters, including document review, data organization, internal coordination, and routine business follow-up. Maintain organized records and complete administrative support tasks in accordance with internal procedures and SOPs, with close attention to accuracy and confidentiality.

Public Relations and Academic Affairs Member at NCCU Student Association (2026-03 – Present)

• Create social media content for campus events across Instagram and Facebook and monitor reach and engagement
• Prepare sponsor-facing performance reports and support registration, venue preparation, and on-site operations

President at Turkish Language and Literature Student Association, NCCU (2025-09 – Present)

• Lead semester-wide event planning and manage proposals, budgets, staffing, and on-site execution
• Coordinate with students, faculty, and campus stakeholders while making operational decisions under limited resources

Customer Service and Operations at Multiple Employers (World Gym and food-service) (2024-05 – 2025-10)

Supported customer service, front desk operations, cashiering, inventory coordination, and issue resolution across World Gym and food-service environments. Followed operational procedures and coordinated with team members to resolve changing customer and workflow needs under time pressure.

B.A. in Turkish Language and Literature – National Chengchi University (2024-09 – 2028-06)