Jo Chung

Provide tailored immigration and government liaison services for foreign professionals, executives, businesses, and entrepreneurs relocating to Taiwan, supporting visa applications, government correspondence, documentation, and complex case resolution. Coordinate directly with relevant government authorities and provide practical solutions for special or non-standard cases to help clients obtain the appropriate visa or residency status efficiently.

Foreign Immigration Consultant - Self employ - Remote

(2026-01)

• Provide tailored immigration and government liaison services for foreign professionals, executives, businesses, and entrepreneurs relocating to Taiwan, supporting visa applications, government correspondence, documentation, and complex case resolution.
• Coordinate directly with relevant government authorities and provide practical solutions for special or non-standard cases to help clients obtain the appropriate visa or residency status efficiently.

CS Department Manager - Hotel Chain (4 properties) - Taiwan

(2026-07)

• Managed customer service operations across a four-hotel chain, overseeing front desk, guest services, VIP services, and cross-department coordination to maintain service excellence and operational efficiency.
• Oversaw guest-room quality, housekeeping standards, and cleaning operations, identifying service gaps and ensuring timely corrective actions and quality improvements.
• Led the review and optimization of internal workflows and operational procedures, identifying process gaps and inefficiencies and implementing structured solutions to improve productivity, service consistency, and operational performance.
• Evaluated customer service performance and guest feedback, translating operational insights into service improvement initiatives and subsequent development projects.
• Directed workforce planning and staff deployment while overseeing emergency response and complex guest relations, ensuring operational continuity and consistent service standards.
• Developed and implemented departmental SOPs, operational policies, and service standards, while monitoring staff performance and driving cross-functional improvements.
• Proactively advised the CEO and senior leadership on operational issues, process gaps, and potential risks, providing timely updates and practical recommendations to support informed decision-making and continuous improvement.

Finance Operations Manager - CDN Group LLC - Remote

(2021-08 - 2025-12)

• Managed client accounts ranging from USD 100,000 to 480,000+ monthly, overseeing payment processing, ensuring timely transactions, and fostering strong relationships to drive account retention.
• Proactively engage clients to identify business needs, optimize solutions, and support cross-selling.
• Conduct service reviews and present insights to senior management to enhance client satisfaction.
• Monitor renewal rates and escalate high-risk issues to leadership.
• Develop and enforce client service and payment guidelines ensuring compliance.
• Billing & Payment Operations
• Track client and vendor subscription renewals monthly; prepare and send renewal invoices.
• Communicate billing updates and resolve client inquiries efficiently.
• Coordinate with CS and Sales teams to ensure accurate billing and CRM updates.
• Manage timely payment collection and follow up on overdue accounts.
• Report urgent billing errors or suspected fraud immediately.
• Additional Duties
• Manage monthly vendor fee adjustments and review accounts balances.
• Prepare monthly financial reports for income and expense monitoring.

B2B Sales Representative - Pharmaceutical Co., Ltd - Taitung & Hualien City, Taiwan

(2020-08 - 2021-06)

• Set priorities and execute sales activities while ensuring adherence to quality processes and delivering exceptional customer service.
• Identify customer needs through observations and collaborate with sales colleagues to introduce and promote York products and support solutions.
• Conduct regular sales reviews, including market share analysis, and adjust sales strategies accordingly.
• Maintain detailed customer records and develop business plans outlining daily, weekly, and monthly objectives.
• Gather and provide market intelligence to support the marketing team’s initiatives.
• Build and nurture strong, long-term customer relationships.

B2B Senior Customer Representative Agent - EF Corporate Solutions - Barcelona

(2018-02 - 2019-11)

• Assist clients in achieving their study goals by providing tailored support and guidance.
• Provided multi-channel customer support through Salesforce (email, chat, and phone), resolving technical issues for an international client base. Led onboarding and follow-up performance calls with students across Europe, and Chinese APAC markets.
• Investigate and resolve study progress or technical issues related to the app, PC platform, or various devices, offering appropriate solutions and escalating to relevant departments when necessary.
• Manage inbound and outbound emails and online chats in both Chinese and English, accurately identifying and assessing customer needs to support their learning objectives.

Customer service manager - AVONI TECHNOLOGY - Riga

(2016-04 - 2016-09)

• Conduct price analysis of company products and services, including evaluation of market trends and potential areas for growth.
• Plan and manage advertising and communication campaigns, with a focus on both external visibility and internal communications processes.
• Oversee relationships with corporate clients, including the preparation and submission of tailored service proposals.
• Manage client outreach and engagement to establish cooperation agreements; organize negotiations and deliver product presentations.
• Strategically plan and execute marketing campaigns to support business development initiatives.

Valet Concierge & Housekeeper supervisor; Assistant Executive Housekeeper - Hamo Rent - Hamilton Island, Australia

(2015-09 - 2016-02)

• Customer Service & Operations
• Delivered friendly, informative, and timely service to all guests, ensuring a positive customer experience.
• Assisted guests with boarding, disembarking, and luggage handling as needed.
• Provided engaging island introduction briefings for incoming guests.
• Ensured vehicles were maintained in clean, safe, and fully operable condition.
• Supported the daily management and operations of the housekeeping department.
• Oversaw housekeeping operations across all resort areas to maintain high service standards.
• Ensured clear and accurate communication with guests regarding resort services and activities.
• Managed room inspections and cleaning processes to uphold quality standards.
• Assisted with staff scheduling and workforce planning.
• Conducted regular inspections of guest rooms, suites, and public areas to ensure cleanliness and compliance with standards.
• Coordinated with Front Office and Maintenance teams on room status and special guest requirements.
• Supported training, supervision, and rostering of housekeeping staff.
• Assisted with cleaning duties in guest rooms and public areas when required.

Mayor’s Office Administrative Assistant; Public servant - Taitung City Government - Taitung

(2010-07 - 2015-01)

• Coordinate the Mayor’s daily schedule, meetings, and official engagements; assist in planning and organizing domestic and international travel for the Mayor and Chief officials.
• Accompany delegations on overseas business trips, particularly to China, providing logistical and administrative support to local politicians and city representatives.
• Manage and curate content for the Mayor’s and City Government’s official social media platforms, ensuring consistent messaging and public engagement.
• Collaborate closely with senior administrative officers to provide efficient and effective support across key program areas and interdepartmental initiatives.
• Draft, edit, and proofread press releases, news reports, briefing materials, and internal/external communications in line with city policies and media standards.
• Oversee the preparation, review, and final quality control of all published content issued by various city departments to ensure accuracy and consistency.
• Serve as a liaison between the Mayor’s Office and external stakeholders, media, and the public, maintaining a professional and responsive communication channel.
• Managed full-cycle project execution for major city-level cultural events over 3 years, acting as the key point of responsibility. Oversaw planning, stakeholder coordination, and budget management totaling TWD 9,000,000.

Marketing coordinator & promotions supervisor - Ogilvy & Mather - Kaohsiung

(2007-04 - 2009-01)

• Enhanced customer experience and brand perception by elevating service standards and strengthening product expertise across the team.
• Managed staff recruitment, training, roster planning, and performance evaluation to ensure high operational efficiency during promotional campaigns.
• Supported the planning and execution of marketing activations, offering strategic guidance on purchasing approaches to increase customer conversion and drive product adoption.

Bachelor of Business Administration - International Business - CHENG SHIU UNIVERSITY (Taiwan) (2006-09 - 2010-06)