Дмитрий

4+ years in Trust & Safety: live-content moderation, shift management, QA analytics, incident investigations, moderator onboarding and operational process optimization.

Trust & Safety Operations Specialist at NDA (IT Company) (2021-12 – Present)

• Shift Lead: team management, workload distribution and task prioritization
• Live-stream moderation; decisions in critical cases (adult, violations, shutdown)
• L2 support: identifying, describing and reporting admin panel bugs via Jira
• Investigations: handling non-standard cases, analyzing system behavior
• QC analysis: 360 moderator evaluation, error pattern detection, QA digests
• Building QA digests, providing structured feedback and recommendations
• Onboarding new moderators: training sessions, calibrations, documentation
• Cross-functional collaboration with QA, CSM and product teams

Law in 081 – Odessa Law Academy (2016 – 2021)