Myroslava Zyza

A professional with over two years of experience in international communication. I have worked with international clients, ensured compliance with deadlines and maintained the continuity of workflows in a dynamic environment. I hold a degree in philology and translation (specializing in "English Language and Literature.

Translation"). My education has equipped me with strong skills in working with information and texts, analytical thinking and attention to detail. I am fluent in Ukrainian and English and quickly master new tools and processes.

I have experience mentoring new employees, organizing team collaboration, prioritizing tasks and handling large amounts of information simultaneously. In my work, I value structure, accountability and open communication. I enjoy streamlining processes, finding effective solutions and helping the team achieve common goals.

I am currently looking to grow in the field of business development, where I can combine my strong communication skills, systematic thinking, organizational skills and desire to continuously learn. I am motivated by the opportunity to coordinate teams, optimize processes and be responsible for the successful implementation of projects

Junior Business Development Manager at Joidy (2026-07 – 2026-09)

• Managed B2B outreach, supported lead generation, identified and qualified new business opportunities

Senior Customer Support Manager at Skelar / Brighterly (2025-01 – 2026-03)

Working with international clients, resolving complex cases, ensuring high-quality communication (92%+)

Retail associate at Work&Travel USA (2024-05 – 2024-09)

souvenir store - Super Wings, Nags Head, NC

• Client consulting, adapting to a new environment, international experience

Customer Support Representative at Call Centre / Customer Support for Drop Shipping Sites (2023-01 – 2023-09)

• Order confirmation, calls to customers, working in the CRM system, monitoring order statuses and follow-up communications

Customer Support (Lead & Abuse Department) at Namecheap (2022-05 – 2022-07)

• Processing requests from international clients, working in the CRM system, ensuring the accuracy of processes

English Teacher at Lolly Language (2022-01 – 2022-03)

• Teaching English to children and teenagers, lesson planning and selecting teaching materials

BA in English Language & Literature (Translation) – Lesya Ukrainka Volyn National University (2024 – 2026)

Applied Linguistics – Ivan Franko National University of Lviv (2022 – 2024)

Leadership Program – Ukrainian Leadership Academy (2021 – 2021)