Sarah Richardson

Results-driven professional with extensive experience in automotive service management, customer relations, sales, and daily business operations. Proven ability to lead teams, manage vendor relationships, oversee administrative responsibilities, and deliver exceptional customer service in fast-paced environments. Skilled in multitasking, problem-solving, and maintaining efficient operations while building strong relationships with customers and staff.

Recognized for strong communication skills, adaptability, leadership, and the ability to learn quickly in new industries and roles.

Assistant Manager at Honest1 Auto Care (2021-10 – Present)

As Service Advisor and Store Manager, I oversee daily operations while ensuring an exceptional customer experience from initial vehicle intake to final delivery. My responsibilities include professionally documenting customer vehicle concerns, coordinating diagnostic processes with technicians, and preparing detailed, accurate repair estimates. I effectively communicate recommended services and maintenance needs, educate customers on repair priorities, and close sales to support both customer safety and company profitability.

In my role as Manager, I supervise and support a team of technicians and an additional service advisor, ensuring workflow efficiency, productivity, and high-quality workmanship. I manage vendor relationships, negotiate and coordinate parts procurement, and oversee all accounts payable functions to maintain strong financial and operational integrity. I am responsible for maintaining a smooth, customer-focused operation while driving team performance, revenue growth, and overall shop success.

Assistant Service Manager/Service Advisor at Pep Boys (2016-03 – 2019-08)

As a service writer, my responsibilities are taking care of our customers. I check them in and write up their service ticket. I am responsible for helping them thru the entire process. As the manager, I was responsible for assisting the service visors and handling any customer issues that might have been present. I maintained inventory such as tires, oil, gaskets, and other parts that needed restocking.

Commercial Driver at Pep Boys (2015-09 – 2016)

My responsibilities are delivering commercial orders to our clients, and creating orders. I also put away truck and help retail customers at the register.

Office Assistant at Wagner Cadillac (2011-08 – 2013-07)

I was responsible for answering a multi-line phone system and routing calls to the proper department. I did daily filing, typing and other general office duties which included spreadsheets. I was responsible for checking in and putting away office supply orders.

Customer Service Representative at Marshall & Swift/Boeck (2010-01 – 2010-03)

I answered incoming calls and made outbound calls. I assisted customers with a survey for their homeowner's insurance.

Cashier/Paint Associate at Home Depot (2008-06 – 2008-11)

I was in charge of keeping the front end clean and organized. Once I transferred to the paint department, I was in charge of keeping the department clean and stocked, mixing paint, answering phones and assisting customers.

Cashier/Waitress at Sonic Drive-In (2005-05 – 2008-01)

Night manager. I was responsible for making drinks and ice cream, taking orders, keeping the store clean inside and out. I helped train new employees and opened and closed the store. I was responsible for counting the tills at the end of the night as well.

Teacher Aide at Chandler Elementary (2006-08 – 2007-06)

I was responsible for helping the students with their arts and crafts projects, i.e. getting the room set up and ready for the students, escorting them to bathroom as needed, leading them in songs and reading to them.

Home Health Aide, Laborer at Price Nursery and Landscape (2003-01 – 2006-08)

I worked directly with the owner's son, who has Fragile X and is also ADHD with Autistic Characteristics. I worked with him on vocalization, fine motor skills and eating, hygiene and other basic necessities. I also helped the owner select and plant various species of plants for her landscaping business.

– Brownsboro High School (2007)