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Business·12h

Learning and Development

Design, facilitate and measure workplace learning that changes performance.

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Needs AnalysisLearning OutcomesFacilitationAssessmentProgram Measurement

About this course

A practical course on diagnosing learning needs, writing observable outcomes, designing sessions, facilitating practice and measuring transfer to work.

Level: All levelsDuration: 12hVersion: 1.2.0 · Editorial draftIncludes a verified skill badge

Course syllabus

An editorial preview of the modules. Full lessons unlock inside Academy.

1

Module 1

Diagnose the performance need

Separate missing capability from process, incentive, tool or management problems before proposing training.

Lessons included

  • Performance gap
  • Audience evidence
  • Non-training causes
  • Decision brief

You will be able to

  • Run a needs analysis.
  • Identify a non-training cause.
  • Define the target behavior.

Preview

Performance gap

Separate missing capability from process, incentive, tool or management problems before proposing training.

2

Module 2

Outcomes and learning design

Write observable outcomes and align explanation, practice, feedback and assessment.

Lessons included

  • Action and condition
  • Practice design
  • Cognitive load
  • Lesson sequence

You will be able to

  • Write an observable outcome.
  • Design aligned practice.
  • Remove decorative content.
3

Module 3

Facilitation and inclusion

Facilitate workplace learning with clear instructions, active practice and inclusive participation.

Lessons included

  • Session opening
  • Questions
  • Practice
  • Inclusive facilitation

You will be able to

  • Open a session clearly.
  • Facilitate practice.
  • Respond to uneven participation.
4

Module 4

Assessment and feedback

Collect evidence of capability and give feedback tied to criteria rather than personality.

Lessons included

  • Evidence
  • Rubric
  • Observation
  • Feedback

You will be able to

  • Build an assessment rubric.
  • Observe performance.
  • Give actionable feedback.
5

Module 5

Transfer and program measurement

Measure whether capability reaches the job and use the result to continue, change or stop a program.

Lessons included

  • Manager support
  • Transfer checks
  • Outcome metrics
  • Decision report

You will be able to

  • Plan transfer support.
  • Choose a useful metric.
  • Report a program decision.

What you'll learn

  • Separate a learning need from a process or management problem.
  • Write observable outcomes and aligned practice.
  • Facilitate an inclusive workplace learning session.
  • Assess capability with evidence rather than attendance.
  • Measure transfer and report program decisions.

Roles this course opens up

Typical job titles that ask for this skill.

Training Coordinator
L&D Specialist
Corporate Trainer
Instructional Designer

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