Learning and Development
For learning and development professionals: diagnose the real performance blocker, test whether learning fits, and recommend training only when it can help.
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Learning and Development
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About this course
Designed for L&D partners, managers and consultants choosing an intervention. You will separate capability gaps from broken processes, tools or expectations, lead a structured diagnostic conversation, and decide when training is not the answer. The result is a recommendation tied to an observed need. Before any training is designed, you need to know whether learning is actually the right intervention. This module teaches you how to separate a genuine skill or knowledge gap from other root causes like broken processes, misaligned incentives, missing tools, or unclear management expectations. By the end, you will be able to conduct a structured diagnosis and confidently recommend training only when it will actually move performance. This module teaches you how to write observable learning outcomes and align them with explanation, practice, feedback, and assessment. You will learn to translate vague training requests into measurable behavior changes, and design lessons where every activity serves the stated outcome. By the end, you will be able to draft outcome statements, map them to instructional activities, and build simple assessments that verify learning happened. This module equips you with practical facilitation techniques to lead learning sessions where every participant can contribute and grow. You will learn how to give clear instructions, design active practice moments, and create an inclusive environment that welcomes diverse learners. By the end, you will be able to plan and run a short learning session that balances structure, engagement, and inclusion. This module teaches you how to gather reliable evidence that learners have built real capability, and how to deliver feedback that improves performance without attacking the person. You will learn the difference between formative and summative assessment, how to design criteria-based rubrics, and how to structure feedback conversations that lead to change. This module teaches you how to measure whether learning actually reaches the job and produces business value. You will learn to design measurement plans, distinguish between learning, behavior, and results, and use the data to decide whether to continue, adjust, or stop a program. By the end, you will have a practical toolkit for evaluating any L&D initiative.
What you'll learn
- Distinguish between a capability gap and other performance blockers
- Run a structured five-cause diagnostic conversation with stakeholders
- Decide when training is the right intervention and when it is not
- Write a one-page diagnosis summary that justifies your recommendation
- Write learning outcomes using observable, measurable verbs
- Align explanation, practice, feedback, and assessment to each outcome
- Diagnose and fix misaligned learning designs
Roles this course opens up
Typical job titles that ask for this skill.
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