Analyst

1. About Our Client:

The organization specializes in supply chain solutions, focusing on rapid implementation and upgrades of Blue Yonder software products such as WMS, WLM, WFM, and TMS. It addresses challenges in achieving fast ROI and stable, workable supply chain software solutions by using disciplined methods without modifications. The company operates globally, providing services that include software implementation, system integration, optimization, and parcel systems.

2. About the Opportunity:

The Analyst serves as a subject matter expert responsible for resolving incidents, monitoring software and infrastructure, and providing timely updates and solutions to clients. This remote role supports second shift hours and is crucial for maintaining effective system operations and client satisfaction by diagnosing issues, guiding resolution efforts, and preventing recurrence.

3. Responsibilities:

• Identify and resolve client issues, guiding teams to root causes and implementing preventive solutions.
• Collaborate independently with customers, users, and technical resources to define solutions.
• Document root causes and resolutions; develop training materials.
• Provide clear and concise documentation.
• Participate in on-call rotations, including nights and weekends.
• Monitor and resolve incidents in the incident queue.
• Serve as an escalation point during on-call shifts.
• Continuously update skills and stay current with industry technologies.

4. Requirements:

• Bachelor’s degree in computer science, software engineering, MIS, or equivalent experience.
• Minimum 3 years’ experience with JDA/Blue Yonder WMS/WLM configuration and development.
• Experience with JDA/Blue Yonder tools such as MOCA tracing, Microsoft SQL Server, Integrator, and Reporting.
• Solid understanding of warehouse operations.
• Strong customer service and communication skills.
• Proficiency in SQL and complex query writing.
• Familiarity with Microsoft Windows operating systems.
• Experience with Java, JavaScript, Python, Oracle Database, and Körber WMS is advantageous.
• Ability to work remote in the U.S. during second shift Eastern Time hours.
• Legal authorization to work in the U.S. without sponsorship.
• Willingness to travel up to 10%.

5. Pay Range and Compensation Package:

• Annual salary range: $80,000.00 to $110,000.00.
• Actual salary will be based on skills, experience, certifications, licenses, and other relevant factors.

6. Benefits & Perks:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Incentive compensation
• Retirement savings plan with company match
• Flexible work environment

Equal Opportunity Statement: Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.