Application Support Engineer

Job Summary

We are seeking an experienced Application Support Engineer with strong L2/L3-level SQL expertise and solid Windows Administration skills. The role involves supporting a critical application used for tracking and managing backup tape cartridges and removable hard drives detached from servers. The ideal candidate is analytical, self-driven, and capable of independently troubleshooting complex issues while quickly acquiring domain knowledge.

Key Responsibilities

• Provide L2/L3 application support for a system managing backup tape cartridges and offline storage media.
• Perform SQL-based troubleshooting, including writing and optimizing queries, analyzing data issues, and validating application data integrity.
• Monitor application health, investigate incidents, and perform root cause analysis (RCA).
• Support operations on Windows servers, including service monitoring, log analysis, scheduled jobs as and when required.
• Create and maintain support documentation, SOPs, and knowledge base articles.
• Ensure adherence to SLAs and support critical production incidents as required.

Required Skills & Qualifications

• Strong SQL experience (L2/L3):
• Writing complex SELECT queries, joins, subqueries, and views
• Performance troubleshooting and basic query optimization
• Data validation and analysis
• Good working knowledge of Windows Administration:
• Windows Server (services, scheduled tasks, event logs)
• File system permissions and basic system troubleshooting
• Experience supporting enterprise applications in a production environment.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple issues simultaneously.
• Excellent communication skills for interaction with cross-functional teams.

Nice to Have / Preferred Skills

• Experience supporting backup, storage, or asset-tracking systems
• Exposure to:
• Incident and change management tools (ServiceNow or similar)
• Batch jobs, schedulers, or background services
• Understanding of ITIL-based support processes
• Scripting exposure (PowerShell, basic automation) is a plus