Application Support Engineer

About the job Application Support Engineer

Application Support Engineer

Location: Dallas, TX or Tampa, FL

Contract-to-Hire | Industry: Financial Services

Experience Level: Mid-Senior (4+ years)

About the Role

Were seeking a skilled Application Support Engineer to join a leading financial services organization. Youll play a critical role in maintaining production application stability, resolving incidents, implementing automation, and supporting audits and disaster recovery for complex enterprise platforms. This is a contract-to-hire position for professionals with strong hands-on skills in both application and infrastructure layers.

Key Responsibilities

• Analyze, triage, and resolve critical production alerts and application defects.
• Own end-to-end incident resolution and root cause analysis with a proactive mindset.
• Review and maintain knowledge base articles and runbooks in collaboration with development teams.
• Support audit responses, BCM documentation, and disaster recovery execution.
• Drive automation initiatives to reduce manual work in application monitoring and support.
• Lead and execute production deployments, including vendor application upgrades.
• Collaborate closely with internal dev teams to provide feedback into application design.
• Promote and align with risk and control processes throughout daily support activities.

Must-Have Qualifications

• 4+ years of experience in application support or related IT roles.
• Strong expertise in:
  • Java/J2EE, Oracle/SQL, IBM MQ,
  • ServiceNow (SNOW) / ITIL processes,
  • Splunk, Autosys
• Proficient in Linux/Unix environments and cloud platforms like AWS.
• Solid understanding of application infrastructure and troubleshooting methodologies.
• Bachelors degree preferred (or equivalent technical experience).

Preferred Skills

• Experience with Docker/Kubernetes or other containerization technologies.
• Familiarity with IIB (IBM Integration Bus) and basic networking concepts.
• Background in the Finance & Securities domain.
• Passion for transparency, collaborative teamwork, and ongoing learning.
• Strong documentation, communication, and cross-functional engagement skills.

Additional Details

• Candidates must be local to Dallas, TX or Tampa, FL.
• This is a W2-only contract-to-hire role.
• US Citizens and Green Card holders only.