Associate Software Implementation Manager

About SoftPro

SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.

Why Join SoftPro?

We believe in taking care of our people and fostering a culture of excellence. Here’s what we offer:

Comprehensive Benefits: Medical, dental, vision, disability, and more

Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan

Generous Paid Time Off: vacation, holidays, and parental leave

Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture

SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal—an honor we’ve earned 13 times since 2012!

If these values resonate with you, we’d love to have you on our team!

What are we looking for?

SoftPro is seeking an Associate Software Implementation Manager in our Raleigh, NC office, in a hybrid role This position can also be remote for the candidate with the appropriate skills/experience. The primary role of this position is to enhance our new or prospective customer’s experience with our SoftPro Suite of products that include Select, Standard and Enterprise.

What will I do as an Associate Implementation Manager at SoftPro?

Establish initial contact with new customers to give an overview of the implementation process and to evaluate installation, setup, training, custom document and report requirements as well as ancillary products and services

You will be responsible for the configuration, customization and setup of our software applications for the new customers you are assigned to manage

Provide program walk-throughs

Create and maintain detailed records and project plans of customer discussions and decisions made throughout the implementation process

Provide complete overviews of the configuration and customizations to our trainers prior to your customer being trained

Provide amazing customer service and immediate attention to your customer requests

Hold weekly discovery calls with each of your customers in order to assist with best practices and provide the necessary guidance for a successful deployment

Other duties as assigned

What will I need to be successful as an Associate Implementation Manager at SoftPro?

4+ years experience in the real estate industry, specifically escrow/closing experience

Exceptional attention to detail and organizational skills

Excellent communication skills and strong teamwork

Highly motivated with a sense of urgency

SoftPro software experience preferred (Select and/or Standard or Enterprise)

Ability to handle multiple projects and priorities simultaneously

Prior project management experience

Up to 25% US travel required

Why You’ll Love Working Here

Be part of a supportive, fun team that values innovation and collaboration.

Enjoy opportunities for professional growth and continuous learning.

Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact?

Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

Join Us and Live Our Core Values

At SoftPro, our success is built on the principles we live every day:

Deliver AMAZING Customer Service

Be an AWESOME Teammate

Adopt a Sense of Urgency

Innovate to be Efficient

Produce Quality Work

Take Initiative

Go the Extra Mile

Equal Opportunity Employer

FNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.