The position of the Service Writer consists of helping with various duties around the office in order to ensure effective and efficient operations. These include directing customers, providing professional support within the office, keeping track of current inventory of equipment, managing service schedule, mailing customer Invoices, accepting payment and helping customers with the financing process. The position holder should be responsible, pay attention to detail, and have strong communication skills.
Employment is secured for 30 hours, mandatory MONDAY and THURSDAY.
Duties & Tasks:
- Schedule appointments, take orders, monitor service progress, calculate charges and process payments
- Drive to vendors for parts when they come in and other errands
- Review customer accounts and reports changes to internal staff
- Keep cleanliness of office
- Check email
- Go through items in basket- mailings/ vendor bills/ items to be shredded
- Answer phone/ check voicemail (detail to who, why and when)
- Secure customer information and inquisitions
- Help customers with financial applications if needed for purchase
- Finalizing Salesman records and sending appreciation gifts
- Update serialized inventory documents (new and resale) and transcribe to company website
- Other duties as assigned
Job Type: Part-time
Pay: $17.00 - $22.00 per hour
Benefits
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
Wayne's Tractor Repair