Case Manager

ROLE The Case Manager plays a pivotal role within the client operations team holding direct responsibility for overseeing a designated caseload Primary objectives include facilitating seamless service delivery ensuring appropriate staffing and offering support and guidance to families and providers on the team WHY JOIN US Competitive compensation and benefits packageFriendly office environmentGreat exposure to the emerging field of Applied Behavior Analysis ABAA rewarding position seeing the results of children with ASD reach their full potentialFull Benefits packageHealth insurance paid 95 by the companyDental Vision and Life Insurance401K with a company matchHoliday PayPTORESPONSIBILITIES Include but are not limited to Foster and sustain ongoing communication with families cultivating a genuine and trusting rapport that initiates during the intake process and continues throughout the entirety of services including monthly check in callsProvide guidance and support to the providers of the team to enable them to provide optimal care to the familiesProactively address and resolve service related issues and challenges that may ariseEnsure the prompt receipt of patient progress reportsActively participate in facilitating the acquisition of insurance authorizationsMonitor and work towards increasing the utilization and ensure authorized hours are effectively utilizedCollaborate with recruiters to efficiently hire staff and ensure timely and suitable case staffingPerform candidate interviews and maintain ongoing communication with successfully hired candidates throughout the entire onboarding processThoroughly record and document all interactions and correspondence with both clients and providersEnsure systems and client databases remain up to dateParticipate in team meetings and integrate suggestions that are provided for the betterment of the departmentAdhere to all company policies and procedures uphold ethical and professional standards client confidentiality HIPAA compliance and comply with all relevant local state and federal laws regarding case management provisionREQUIREMENTS Proficiency in documentation organization and tracking skillsExceptional attention to detailDecision making; Ability to multitaskPositive attitudeComputer proficiencyQuick learner and ability to work in a fast paced work environment where deadlines have to be met