Client Concierge Coordinator

Curious about a career with NorthPoint NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members The Client Concierge Coordinator supports a seamless onboarding experience for new industrial clients across NorthPoint Developments portfolio This role coordinates onboarding documentation client communications municipal requirements utility and property information and client records Working closely with Development Property Management and other internal partners the coordinator helps ensure each client receives accurate information timely support and a consistent concierge level experience from lease execution through occupancy We truly believe and Im convinced we have some pretty incredible assets But those assets have all come from our people Nathaniel Hagedorn CEO How We Put You First At NorthPoint Development we ask a lot of our employees which is why we give so much in return In addition to your competitive salary we offer market leading benefits and perks A selection of comprehensive medical dental and vision plans401k with 100 match up to 6 immediately vested upon enrollmentScholarships and paid professional developmentWellness Spending AccountCellphone ReimbursementOn site gymMental Health ReimbursementChildcare Reimbursement2000 annual HRA and HSA contributionFree catered lunches fully stocked kitchenParental Paid LeaveFlexible Spending AccountLiving Generously program with 100 charitable contribution matchWhat Youll Do Coordinate onboarding documentation and information for new industrial clients ensuring materials are accurateResearch and document municipal business license occupancy and signage permitting requirements applicable to client locations Develop and maintain regional directories of utility contacts service providers municipal resources and other onboarding partners Partner with Development and Property Management teams to provide clients with accurate utility access property and occupancy information Assist in scheduling materials notes and follow up items for client onboarding commencement and transition calls Administer client surveys for new clients acquisitions and annual relationship reviews including distribution and trackingMaintain accurate client contacts property information activities and onboarding milestones in Salesforce Yardi and MondaycomMonitor onboarding items and proactively follow up with internal teams clients and external partnersDeliver responsive professional concierge level service throughout the onboarding process Support client relations reporting process improvements portfolio initiatives and special projects as assignedWho You Are 3 5 years customer service experience requiredStrong customer service skills with the ability to build trust and maintain productive relationships with clients service providers municipalities brokers and internal partners Excellent written and verbal communication skills including the ability to present detailed property and onboarding information clearly and professionally Strong organizational and coordination skills with the ability to manage multiple clients deadlines documents and follow up items simultaneously Demonstrated ability to handle sensitive or confidential information with professionalism and discretionAbility to collaborate effectively across Development Property Management and other departments Commitment to providing timely responsive and professional serviceUnderstanding of commercial real estate and property management functionsWe are an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status