Client Service Representative

About FastShip

FastShip is a technology-driven logistics company providing international shipping and cross-border delivery solutions for individuals, businesses, and e-commerce customers. Through its shipping platform and network of logistics providers, FastShip helps customers manage shipments efficiently while providing dependable service and support.

Job Overview

FastShip is seeking a professional and customer-focused Client Service Representative to join our remote team. This position serves as an important point of contact for customers, assisting with shipping inquiries, tracking information, service requests, and general customer support.

The ideal candidate is organized, detail-oriented, an effective communicator, and committed to providing an excellent customer experience while working independently in a remote environment.

Key Responsibilities

• Respond professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with shipping, delivery, tracking, and general service inquiries.
• Provide accurate information regarding company services and available shipping solutions.
• Assist with customer service requests and follow through to resolution.
• Maintain accurate customer records and documentation.
• Coordinate customer follow-ups and shipment-related communications.
• Communicate with internal departments to support customer needs.
• Prepare and maintain reports, correspondence, and administrative records.
• Perform data entry and maintain organized electronic files.
• Protect confidential company and customer information.
• Represent FastShip professionally during all customer interactions.
• Perform additional customer service and administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, logistics, call center, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to work independently in a remote environment.
• Strong attention to detail and problem-solving skills.
• Professional demeanor and strong interpersonal skills.
• Ability to learn shipping and logistics procedures.
• Reliable computer, internet connection, and dedicated remote workspace.

Benefits

• $35.00 – $40.00 per hour
• 401(k) with company matching
• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• Flexible work schedule
• Remote work-from-home opportunity
• Ongoing training and professional development
• Supportive and collaborative work environment

Schedule

• Remote Position
• Monday through Friday
• Full-Time / Part-Time
• Flexible hours based on business needs and employee availability

FastShip is an Equal Opportunity Employer. We welcome qualified applicants from diverse backgrounds and make employment decisions without regard to any characteristic protected by applicable law.