Client Services Engineer

Title: Client Services Engineer

Industry: Technology

Location: Foster City, CA

Duration: ~6 Months

Responsibilities

• Provide technical support for all end user technology services via ServiceNow and Slack.
• Research, install/implement, and upgrade internal systems and SaaS platforms.
• Support conference room systems, printers, digital signage, and other office equipment.
• Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
• Create and maintain documentation for internal team processes and user-facing support articles.

Requirements

• 3 years of experience in a similar IT Support / Admin role.
• Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
• Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.)
• Experience with Google Workspace administration and troubleshooting.
• Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)

Skills

Client Services

Technical Support

IT Support

SaaS Platforms

Google Workspace

Active Directory

Networking

Endpoint Management

Documentation

Scripting

Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.

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