Client Services Manager

This role is located 100% onsite in San Antonio, TX.

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Relationship Manager and contribute your expertise in a role where your impact truly matters

As a Relationship Manager you will serve as the primary point of contact for our clients, playing a vital role in managing accounts and ensuring that our back office operations effectively meet their needs.

Your goal will be to uphold the highest service standards while identifying areas for improvement, sales and growth. This Relationship Manager role requires BPO experience in mailroom operations, contact center space or back-office operations.

Key Responsibilities:

Client Interface:

Build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction in our BPO workspace

Performance Analysis:

Monitor metrics and performance to ensure service levels are met and identify opportunities for enhancements in our mailrooms, contact centers and back-office operations

Collaborative Approach:

At Datamark a Relationship Manager will work closely with internal teams to align services with client expectations and operational capabilities in additional sales in the BPO workspace

Proactive Engagement:

The Relationship Manager will regularly communicate with clients through meetings and reports to provide updates and gather feedback. Providing new sales opportunities

Strategic Planning:

Create and implement action plans that drive client engagement and maximize account growth in our BPO operations including mailroom, contact center and back office

Requirements

Education:

Bachelor's degree in Business Administration, communications, or a related field

Experience:Minimum of 3 years of experience in a back office/mailroom environment, with at least 2 years in a relationship management or client-facing role.

Must have BPO experience in mailroom, contact center or back office operations.

Knowledge:

Familiarity with back office/mailroom operations, metrics, and best practices

Communication Skills:

Exceptional verbal and written communication skills to effectively interact with clients and internal teams

Analytical Ability:

Strong analytical skills to evaluate performance data and client feedback

Problem-Solving:

Proven ability to resolve conflicts and manage issues with professionalism and tact

Team Player:

Ability to work collaboratively within a team-oriented environment

Technical Skills:

Proficiency in dashboard tools and Microsoft Office applications

Travel Requirements:

Willingness to travel occasionally for client meetings, if needed

Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**Benefits

What We Offer:

Comprehensive Health Care:

Medical, dental, and vision plans

Retirement Savings: 401k and IRA retirement plans

Life Insurance:

Basic, voluntary, and AD&D coverage

Time Off:

Paid time off, paid volunteer hours, and major holidays

Disability Coverage:

Short-term and long-term disability plans

Professional Growth:

Training and development to advance your career

Wellness Resources:

Support for your overall well-being

Salary:

$69,000 annually

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales

Industries

Non-profit Organizations and Primary and Secondary Education