Community Manager

The Role

Our client manages multifamily residential properties across New York City, including rent-regulated and high-end residential assets. This Community Manager role sits at the center of that operation, responsible for everything from day-to-day building operations to owner relationships, staff performance, capital projects, and compliance. You report into the Multifamily Management department and carry full accountability for the properties in your portfolio.

This is a hands-on, operationally dense role. You will be the person owners call, the person residents escalate to, and the person who keeps maintenance, leasing, finance, and compliance moving in the same direction. The scope is broad by design.

This is not a remote-friendly or back-office position. You are expected to be present, visible, and responsive, on-site and across your properties.

What This Role Is, and Is Not

This role is:

• A full-scope property leadership role covering operations, people, budget, compliance, and client relationships
• A highly relational job requiring trust-building with owners, residents, staff, and vendors on a daily basis
• A compliance-intensive position, given NYC's rent regulation landscape and the presence of LIHTC units
• A decision-making role where you are expected to act with urgency, delegate with judgment, and hold contractors and staff to clear standards

This role is NOT:

• A leasing or marketing coordinator role, though you will oversee leasing staff and revenue performance
• A role where you can defer difficult conversations or wait for someone else to handle building emergencies
• A fit for someone who wants to specialize narrowly, the breadth of responsibility is the job
• A remote or hybrid role in any form

Required Experience & Traits

• At least 5 years of residential property management experience in New York City, with rent-regulated properties specifically
• Familiarity with LIHTC units and the compliance requirements that come with them
• Working knowledge of building systems and operations, HVAC, critical systems, maintenance sequencing
• A NY Real Estate License, or the ability to obtain one within 90 days of hire
• Proficiency in Microsoft Outlook, Excel, and Word; experience with a Revenue Management Program is a plus
• A bachelor's degree in business, real estate, finance, or marketing, or equivalent experience that demonstrates the same competency
• Someone who stays calm and rational when owners, residents, or contractors are not, and who can model that for their team
• Strong follow-through: you make commitments, you track them, and you close them out

Key Responsibilities

Client & Resident Relations

• Serve as the primary point of contact for property owners and asset managers, ensuring consistent, accurate, and timely communication across all matters
• Address resident concerns directly and work to improve the living environment as a tangible expression of our client's reputation
• Coordinate across internal departments (compliance, leasing, transfer, accounting) to ensure nothing falls through the cracks

Building Operations & Maintenance

• Oversee all day-to-day building operations and ensure systems are maintained on schedule
• Manage vendors and contractors from bid through completion, including negotiating service contracts for HVAC, cleaning, landscaping, pest control, snow removal, and critical systems
• Respond to building emergencies personally, coordinate resources, and implement corrective and preventive measures
• Supervise contractor work on-site to confirm adherence to contracts, municipal codes, and safety standards, while minimizing disruption to residents

Capital Projects & Compliance

• Oversee apartment improvement and capital improvement projects from planning through delivery
• Ensure all properties pass audits, inspections, and regulatory reviews
• Confirm that appropriate insurance requirements are in place across all properties in your portfolio

Financial Management

• Participate in preparing short- and long-range operating budgets and forecasts
• Prepare Monthly Variance Reports, Utility Consumption Reports, and other required financial reporting
• Analyze income and expenditure trends and make actionable recommendations
• Process invoices, manage vendor payment records, and identify and resolve billing discrepancies
• Ensure revenue targets are met through active oversight of leasing activity and marketing programs

People & Team Leadership

• Provide direction, scheduling, and performance expectations to Resident Managers, office staff, building staff, and leasing representatives
• Set clear goals and objectives for your team and hold people accountable to them
• Review and approve leasing commissions and resolve disputes fairly and promptly
• Develop staff with an eye toward building their readiness for greater responsibility over time

Why EqualAccess

EqualAccess partners with best-in-class organizations and supports candidates beyond placement. Every candidate we place receives 3 months of post-hire coaching and career support, ensuring long-term success and growth.