We are looking for someone who enjoys interacting with people, thrives in a fast-paced environment, is highly organized, and takes pride in creating a positive experience for our residents.

Duties listed below represent the primary responsibilities of the position but are not all-inclusive.

Customer Service

· Greet residents and visitors

· Answer phone calls and responding to inquiries

· Communicate with residents regarding maintenance requests and work order updates.

· Send property communications through the resident portal

Resident Support:

· Oversee resident programs and rentable community spaces

· Organize and coordinate monthly resident events

· Remain engaged with community needs and interests

· Promote a positive, welcoming, and active residential environment

· Ensure all activities comply with Fair Housing regulations and company policies

Administration

· Assist with daily office and administrative operations.

· Coordinate the property's inspection program and maintain related records.

· Create resident newsletters and reminders

· Schedule vendor services

· Provide administrative support to leasing staff

· Manage and maintain welcome gifts for new residents

General Information

· Office hours and schedules may vary based on seasonal and business needs.

· Regular evening and weekend hours are required as part of the normal work schedule

Benefits:

Mallard Lake Apartments offers front-loaded PTO, Holiday Pay, Health/Dental/Life Insurance, 401k with company match, and a housing allowance based upon our company handbook policies.

Pay Range: $20.00-$23.00 per hour depending on qualification and experience.

Qualifications:

Proficiency with Microsoft Office and the ability to learn property management software
Excellent time management and organizational skills
Previous customer service experience preferred
Strong attention to detail
Ability to prioritize multiple tasks in a fast-paced environment
Strong problem-solving and decision-making skills
Excellent written and verbal communication skills
Ability to build positive relationships with residents, vendors, and coworkers
Professional demeanor and customer service mindset

Mallard Lake Apartments is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to any protected characteristic under applicable federal, state, or local law. Employment with Mallard Lake Apartments is at-will and may be terminated at any time in accordance with Illinois law. Pay: $20.00 - $23.00 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

People with a criminal record are encouraged to apply

Customer Service Admin

Job description