Customer Service Rep

Deliver Exceptional Service in a Premier Aviation Environment

StanCraft Jet Center is seeking a friendly, professional, and customer-focused Customer Service Representative (CSR) to join our team. As the first point of contact for our guests, you'll play a key role in creating an outstanding experience for private aircraft owners, passengers, and flight crews from around the world. If you enjoy working in a fast-paced environment, thrive on providing exceptional hospitality, and take pride in anticipating customers' needs, we'd love to meet you.

What You'll Do

As a Customer Service Representative, you'll help ensure every customer receives the high level of service StanCraft Jet Center is known for by:

• Welcoming customers, passengers, and flight crews with professionalism and genuine hospitality.
• Coordinating customer requests in person, over the phone, by email, and via aircraft radio communications.
• Arranging hotel accommodations, rental cars, catering, ground transportation, and other concierge services.
• Providing recommendations for local restaurants, attractions, and activities.
• Processing customer invoices and sales transactions accurately.
• Monitoring aircraft communications and coordinating arrivals and departures.
• Assisting customers with luggage when needed.
• Building lasting relationships through exceptional service and attention to detail.
• Promoting additional services that enhance the customer experience.
• Communicating effectively with Line Service personnel to ensure seamless aircraft support.
• Maintaining a clean, organized, and professional front desk and customer lobby.
• Following all company safety procedures and operating company vehicles safely when required.
• Performing other duties as assigned.

What We're Looking For

The ideal candidate is:

• Friendly, outgoing, and service-oriented.
• Comfortable multitasking in a busy, fast-paced environment.
• Calm under pressure with excellent problem-solving skills.
• Professional in appearance and communication.
• Detail-oriented and highly organized.
• A strong team player with a positive attitude.
• Willing to work flexible hours, including busy seasons, weekends, holidays, and special events.

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service experience.
• Hospitality, hotel, aviation, or luxury service experience is a plus.
• Strong verbal and written communication skills.
• Basic computer proficiency.
• Valid driver's license.
• Ability to learn aviation radio terminology, military time, and company operating procedures.
• Ability to complete required NATA Safety 1st and company training.
• Must successfully pass pre-employment drug and alcohol screening and participate in required testing.

Physical Requirements

• Ability to stand and walk for extended periods.
• Occasionally assist with customer luggage and supplies (up to 25 lbs.).
• Work indoors and outdoors in varying weather conditions, including heat, cold, rain, and snow.
• Ability to safely operate company vehicles around aircraft.

Why Join StanCraft Jet Center?

At StanCraft Jet Center, we're committed to delivering first-class service while fostering a supportive, team-oriented workplace. Every day brings new people, new experiences, and the opportunity to make a lasting impression on customers traveling from around the world. If you're passionate about hospitality, enjoy working with people, and want to be part of a professional aviation team, we'd love to hear from you.