Customer Success Manager

We're hiring for a leading K-12 educational content and technology provider, renowned for its research-based approach to literacy, biliteracy, math, and science. This organization empowers educators with inspiring teaching and learning experiences, integrating curriculum, assessment, and supplemental learning into a cohesive system.

The Role

• Own the entire customer journey from launch through post-sale, ensuring account success, retention, and renewal.
• Develop and execute strategic success plans aligned with customer goals to drive account expansion and retention.
• Act as a trusted advisor and coach to district leaders, defining and measuring curriculum objective realization.
• Serve as a strategic thought partner, connecting products and professional learning to local instructional priorities and student achievement goals.
• Execute project plans for implementations, from standard launches to complex district deployments.
• Analyze usage and student performance data to guide conversations with leaders and set yearly implementation goals.

What You'll Need

• Bachelor’s Degree or equivalent relevant work experience.
• 4+ years of experience in K–12 education with a strong understanding of teaching, learning, and curriculum implementation.
• Proven ability to serve as a credible strategic thought partner to educators and district leaders.
• Skill in interpreting customer data, identifying patterns, and communicating evidence-based recommendations.
• Excellent verbal, written, and presentation skills, with the ability to create reports and meeting minutes.
• Strong organizational skills and the ability to manage multiple projects in a fast-paced environment.

What's On Offer

• Competitive salary
• Opportunity to partner with educators to drive student achievement.
• A role within a pioneer in education with deep relationships in states and districts.
• A chance to work with a suite of products focused on Literacy and/or STEM.

Apply via Haystack today!