Customer Support - Chat

Work Location: Ahmedabad, Gujarat (Relocation Mandatory)

Selected candidates will join our Ahm Office

Job description

Roles & Responsibilities

• Respond to customer queries through live chat in a clear and professional manner.
• Assist customers with product information, order updates, issue resolution, and general questions.
• Provide accurate and timely solutions to ensure customer satisfaction.
• Maintain records of customer interactions and follow company guidelines.
• Collaborate with internal teams for quick issue resolution.
• Meet daily/weekly targets such as response time, accuracy, and quality of service.
• Ensure a positive customer experience at all times.

Skills Required

• Good written communication skills.
• Fast and accurate typing ability.
• Basic computer knowledge and ability to multitask.
• Problem-solving and customer-focused attitude.
• Ability to handle multiple chats at once (if required).
• Ability to work in rotational shifts (based on process).

Job Types: Full-time, Fresher, Permanent

Benefits

• Health insurance
• Provident Fund