Customer Support

WebPT has tripled in size over the last 12 months and is the fastest growing Electronic Medical Record (EMR) solution for private practice physical therapy clinics. Over 5,000 clinics and 30,000 members currently use WebPT to manage their patient documentation and practice management activities.

We are looking for several bright, self-motivated customer support representatives that can work well in a team environment. You must have outstanding phone skills as well as excellent written communication skills. Proficiency with web-based software is required. Our customer support department is the springboard to a variety of other positions within WebPT. Customer support reps gain a solid understanding of the product, other departments as well as the culture of the company.

WebPT has been recognized because of its unique perks, diversity and company camaraderie. WebPT is ranked #231 on the Inc. 500 list for 2013. WebPT was also awarded the prestigious Innovator of the Year – Start-Up Company Award from the Arizona Technology Council at the 2010 Governor's Celebration of Innovation; One of the Best Places to Work in the Valley (small size company) from the Phoenix Business Journal in 2011 and 2012 (medium size company); also in 2012 was the Winner in the category of Most Innovative Tech Company of the Year: Up to 100 Employees from American Business Awards.

We are a young, modern company with a great fast paced work environment. Our headquarters are in a converted historic building in downtown Phoenix. Dress is casual and we reward great performance. We are well funded and poised for continued growth.

This is a ground floor opportunity for a dynamic person to join an entrepreneurial company that is already profitable and going places.

Responsibilities: The Customer Support Representative will be responsible for phone and email support of our growing customer base:

• Respond to a variety of technical and non-technical inquiries with a sense of urgency
• Politely and pleasantly handle customer complaints / issues
• Resolve system and data related questions directly
• Escalate challenging issues to the next level of support
• Train new users on the system functions
• Maintain consistent and clear communication with the customer until issue is resolved

Qualifications: Ideally, the Customer Support Rep will possess the following key skills:

• Previous call center or customer service experience preferred (or startup/fast paced environments)
• Prior phone and email support
• Technical aptitude
• Passion to provide excellent customer service
• Hunger to learn
• Willing to prove themselves in a merit based culture
• Hands-on experience with online meeting software and web conferencing tools
• Comfortable with technology systems, web tools and general technology components
• Excellent verbal and written communication skills
• Calm, patient demeanor
• Commitment to excellence in all work activities