How You'll Make an Impact:
We are seeking a dynamic Data Import & Reporting Analyst to join our customer success team. This role bridges the gap between data services and business intelligence.
Your mission is two-fold: first, you will orchestrate smooth data migrations, helping new clients transition their historical data (reservations, guest profiles, inventory) from legacy systems to Cloudbeds. Second, you will act as a reporting strategist, coaching clients on how to leverage Cloudbeds’ reporting features to extract meaningful insights, track KPIs, and drive data-backed business decisions from day one.
Our Data Services Team:
We are a collaborative, remote-first team energised by solving complex data puzzles and transforming technical transitions into seamless, empowering experiences for hoteliers worldwide. We thrive on cross-functional teamwork, blending analytical precision with a passion for client education so that no property is left in the dark. If you love deep-diving into spreadsheets just as much as celebrating a client’s "aha!" moment when their data reporting clicks, these are your people.
What You Bring to the Team:
- Lead Data Migrations: Act as the primary technical advisor guiding new clients through the smooth transition of historical data (reservations, guest profiles, inventory) into Cloudbeds.
- Execute Data Manipulation: Extract, clean, map, and validate client data from CSV/Excel formats to ensure flawless system uploads.
- Drive Technical Troubleshooting: Proactively identify and resolve formatting discrepancies or system mismatches before clients go live.
- Empower Clients Through Coaching: Train properties on how to build, customize, and automate operational and financial reports within the Cloudbeds platform.
- Ensure Data Integrity: Guide clients through post-migration audits to validate accuracy across financial histories and occupancy metrics.
- Advise on Best Practices: Consult with property managers on key performance indicators (KPIs) to help optimize their daily operations from day one.
What Sets You Up for Success:
- Hospitality Tech Background: Direct experience working with Hotel Property Management Systems (e.g., Cloudbeds, Opera, Mews, Protel, or similar software).
- Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users.
- Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning).
- Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis.
- Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records.
- Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions.
- Professional proficiency (verbal and written) in Spanish
Bonus Skills to Stand Out (Optional):
- BI & Analytics Familiarity: Prior experience working with business intelligence dashboards or advanced financial reporting structures.
