Database Support Engineer - US

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.

We're looking for a versatile Database Support Engineer to join our Technical Services team. While deep database expertise is at the core of this role, you'll work across our entire technology stack — from PostgreSQL/TimescaleDB to Kubernetes, AWS/Azure cloud infrastructure, and more.

This isn’t just a database job. You’ll work at the intersection of databases, cloud infrastructure, and modern platform engineering. Every day brings different challenges — from optimising complex analytical queries to troubleshooting cloud, Kubernetes, and features built on top of the database that run through separate services. From network issues to using browser DevTools to trace API failures, you’ll help customers across the stack.

You’ll build expertise across our entire platform while deepening your database knowledge. If you enjoy variety, solving hard technical problems, and working directly with customers, this role gives you all of that — in abundance.

Be familiar with TimescaleDB! It's essential that you sign up for the free trial and test it out before you apply and interview. https://console.cloud.timescale.com/signup

Check out a tutorial here: https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/

TigerData is a remote-first company. This is a full-time position with priority towards the West Coast along PST or MST time zones.

This is a permanent weekday role with 5-day, 8-hour, Monday - Friday shifts.

What You'll Do

Customer Success

Provide technical support to customers experiencing database and platform issues

Translate complex technical concepts into clear, actionable guidance

Collaborate with customers to understand their use cases and optimise their implementations

Deeply understand customer pain points and challenges to deliver solutions that truly address their needs

Be a trusted advisor to customers and help them succeed

Manage customer cases from beginning to end.

Database Excellence

Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues

Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregates

Analyse complex query execution plans and resolve performance bottlenecks, including best practices, backup/restore, migrations, etc

PL/pgSQL procedures for data operations

Test new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilities

Platform & Infrastructure

Investigate issues across the full stack — from application layer to database internals

Integrate and troubleshoot platform features

Internal Collaboration

Support internal teams, including Solutions and Customer Delivery, with your extensive debugging knowledge across all product features

Partner with Engineering teams to get to the bottom of complex issues and identify root causes

Enable faster resolution of customer issues through cross-team knowledge sharing

Innovation & Growth

Use AI to accelerate your work

Contribute to platform improvements based on real-world customer needs

Stay current with PostgreSQL, TimescaleDB, and cloud technology advancements

Document to support team knowledge sharing

What Success Looks Like

Customers trust your technical guidance and expertise

You help solve complex issues that span multiple parts of the stack

You contribute to making our platform more reliable and performant

Your team relies on your versatility and problem-solving abilities

You're continuously learning and sharing knowledge with the team

Must-Have Skills

What We're Looking For

Strong PostgreSQL knowledge — You understand query optimisation, indexing strategies, execution plans, and database internals

Proficiency in CLI — Comfortable in command-line

SQL expertise — Complex queries, window functions, CTEs, and PL/pgSQL don't intimidate you

Performance analysis — Reading logs, metrics, and identifying bottlenecks

Experience with TimescaleDB, other relational databases

Background in customer-facing technical roles

Curiosity or experience with AI in databases

Ability to learn quickly across diverse technical domains

Strong communication skills — you can explain technical concepts clearly

Nice To Have Skills

Cloud platforms — Experience with AWS/Azure services and cloud architecture

Kubernetes — Understanding of container orchestration, pods, services, and resource management

Browser DevTools debugging — Using browser console, Network tab, and developer tools to diagnose frontend and API issues

Our Commitment

We respond to every applicant.

We review applications fairly and objectively, and shortlist based on relevant skills and experience.

We ensure clear and timely communication throughout your candidate journey.

We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.

About Tiger Data🐯

Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.

👉 👉 Want to get a feel for how we work and what we value?

Check out our blog post: What It Takes to Thrive at Tiger Data

We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here.

Our Tech Stack

We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.

Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabase

What we offer

(Please note that benefits may vary based on country.)

Flexible PTO and comprehensive family leave

Fridays off in August 😎

Fully remote opportunities globally

Stock options for long-term growth

Monthly WiFi stipend

Professional development and educational resources 📚

Premium insurance options for you and your family (US-based employees)

Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯