Job Role: ServiceNow ITSM Technical Consultant
Location: Remote
Type: Fulltime
Role Summary
We are seeking an experienced
ServiceNow ITSM Technical Consultant with strong expertise in ServiceNow platform development, ITSM implementations, integrations, and workflow automation. The consultant will be responsible for designing, configuring, developing, and supporting ServiceNow ITSM solutions while working closely with functional consultants, architects, and business stakeholders.
Key Responsibilities
- Configure and implement ServiceNow ITSM modules:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Service Catalog
- CMDB
- Develop and customize ServiceNow applications using:
- Business Rules
- Client Scripts
- Script Includes
- Flow Designer
- UI Policies
- UI Actions
- Record Producers
- Catalog Items
- Build and maintain integrations using:
- REST APIs
- SOAP APIs
- IntegrationHub
- MID Servers
- Develop workflow automation and approval processes.
- Support platform upgrades, patching, deployments, and production support activities.
- Troubleshoot and resolve ServiceNow application and integration issues.
- Collaborate with business analysts and functional consultants to translate requirements into technical solutions.
- Participate in code reviews and follow ServiceNow development best practices.
- Create technical design documents and unit test documentation.
- Support Agile delivery processes including sprint planning, development, testing, and deployment.
Mandatory Skills
ServiceNow Platform
- ITSM
- Service Catalog
- CMDB
- Flow Designer
- IntegrationHub
- Service Portal / Employee Center
Development
- JavaScript
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
- ACLs
Integrations
- REST APIs
- SOAP APIs
- MID Server
- Import Sets
- Transform Maps
Methodology
Preferred Certifications
Mandatory
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
- ServiceNow Certified Application Developer (CAD)
Additional Advantage
- ITIL v4 Foundation
- CIS-Discovery
- CIS-Data Foundations
- CIS-CSM
- CIS-HRSD
Experience Requirements
- 3-7 years of ServiceNow experience
- Minimum 3 years of ITSM implementation experience
- Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
- Experience with ServiceNow integrations and workflow automation.
- Experience working with enterprise customers in implementation or support projects.
- Good understanding of ServiceNow development lifecycle and best practices.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Compensation and Benefits A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
HCLTech
