DevOps Engineering Manager

Requirements

Must have:

- Over 3 years of experience managing engineering teams, capable of hiring, developing, and retaining technical talent - Strong expertise in cloud infrastructure, particularly AWS, along with contemporary DevOps methodologies - Practical experience with CI/CD tools such as GitHub Actions, Jenkins, CircleCI, or similar technologies - Familiarity with SRE principles including on-call administration, service level objectives/indicators, incident handling, and retrospectives - Exceptional communication abilities to convey technical concepts to non-technical audiences - Proven capability to navigate competing priorities and excel in a dynamic SaaS environment - Experience with containerization and orchestration technologies like Docker, Kubernetes, or ECS - Understanding of infrastructure-as-code tools like Terraform or Pulumi - Background in Tier 3 or platform support escalation roles is preferred - Experience in scaling DevOps practices across various engineering teams is advantageous

Responsibilities:

- Lead, mentor, and nurture a team of DevOps/platform engineers - Cultivate a team atmosphere centered on accountability and ongoing enhancement - Establish clear objectives and priorities while protecting the team from distractions, ensuring stakeholders remain informed - Collaborate with engineering leadership on workforce planning, organizational structure, and cross-department initiatives - Take charge of the architecture, reliability, and scalability of our cloud infrastructure - Promote the use of infrastructure-as-code and cloud cost efficiency strategies - Direct incident response efforts, post-analysis, and corrective measures to foster learning and avoid future occurrences - Refine and enhance our site reliability engineering practices, which includes on-call rotations, alert systems, and operational handbooks - Supervise the creation and function of our CI/CD pipelines to ensure rapid and secure software delivery - Work together with engineering teams to decrease build times, enhance testing coverage requirements, and minimize deployment hurdles - Establish and uphold release procedures, branching methods, and environment promotion benchmarks - Ensure adherence to SLAs during critical support escalations - Collaborate with product and engineering teams to transform recurring support challenges into platform advancements

Company:

At iClassPro, we are more than just a software firm; we are dedicated to empowering gym, swim, dance, and cheer businesses to focus on what they love most: coaching, teaching, and strengthening their communities. Our class management platform supports thousands of youth activity centers globally, aiding them in operating more efficiently, boosting their revenues, and achieving sustainable success. We are proud to be recognized on the Inc. 5000 list of fastest-growing private companies for three consecutive years: 2023, 2024, and 2025. We prioritize the well-being of our employees with a competitive compensation package, robust PTO for work-life balance, extensive health benefits including medical, dental, and vision, and generous 401(k) contributions. We foster team connections through engaging company events and offer significant career advancement opportunities within a purpose-driven organization. We also provide relocation assistance to ensure a smooth transition.