Senior Manager of Technical Operations

360training

At 360training, we’re more than an online training provider—we’re on a mission to empower people and organizations to thrive. As a fast-growing leader in online and live training across multiple industries, we deliver regulatory-approved training and certifications that power careers and businesses.

Our culture is grounded in two values: Deliver Results and Do the Right Thing. We operate as a collaborative, performance-driven organization where data plays a critical role in shaping strategy and outcomes. If you’re excited to turn analytics into impact and influence meaningful decisions, 360training is the place for you.

No Visa Sponsorship for this role

This is a remote position, and we are looking to hire in the following states

AZ, FL, GA, NJ, PA, TN, TX, UT, ID, MI, MO and WI

Job Summary

We're looking for a Senior Manager of Technical Operations to lead our DevOps, infrastructure and cloud operations, and security teams. Your primary focus will be building a modern, AI-enabled CI/CD platform, implementing the latest delivery practices, including AI-assisted code review, automated risk assessment, intelligent deployment gates, and real-time production verification, while owning production releases end to end. Your second focus is running the broader Technical Operations organization, making sure our systems are reliable, secure, and well-monitored, and that our managed services partners deliver against clear service levels. You'll also manage our security team, which is led by a dedicated security lead who reports to you. Security expertise isn't required; strong management is. This is a chance to put cutting-edge DevOps and AI tooling into practice and shape a modern operations organization, with strong leadership support and the freedom to build it the right way.

Key Responsibilities

DevOps and Delivery (primary focus)

• Design, implement, and own a modern CI/CD platform used by all engineering teams.
• Integrate AI into the delivery pipeline, including automated code and security review, test generation, change risk scoring, and release decisions.
• Build security and QA directly into the pipeline, including automated testing, code quality checks, vulnerability scanning, and compliance controls.
• Own production deployments and change management, partnering with development teams on release readiness.
• Implement observability and automated post-deployment verification, with automatic rollback when releases misbehave.
• Build dashboards and metrics on deployment frequency, lead time, failure rate, recovery time, and AI adoption.
• Drive infrastructure as code and simple, scalable cloud architecture.
• Help development teams adopt AI coding and testing tools and modern delivery practices.

Technical Operations Leadership

• Lead, mentor, and grow the Technical Operations organization, including DevOps, infrastructure and cloud operations, and security, setting clear priorities and standards.
• Own system availability, monitoring, capacity, backups, and disaster recovery across cloud and on-premises environments.
• Lead incident response, on-call, root-cause analysis, and patching processes.
• Manage the security team and its lead, keeping security priorities, reporting, and compliance work on track.
• Establish operating processes for incident, problem, and change management, with clear service levels and reporting.
• Manage managed services, security, and database providers against defined scope and service levels.
• Manage the Technical Operations budget and vendor spend.

Required Skills and Qualifications

• 8+ years of experience in DevOps, platform engineering, site reliability engineering, or infrastructure operations.
• 5+ years managing technical teams, including leading multiple functions or team leads.
• Proven experience building or modernizing CI/CD pipelines, with measurable results.
• Hands-on experience applying AI or LLM-based tools to software delivery or operations.
• Strong expertise with modern CI/CD platforms such as GitHub Actions or Harness.
• Strong Azure experience, including containers, Kubernetes (AKS) or Azure Container Apps, and container registries.
• Infrastructure as code with Terraform or Bicep.
• Experience with observability platforms such as Datadog, Honeycomb, or Grafana.
• Experience with incident management tools such as PagerDuty and Jira.
• DevSecOps experience, including code and dependency scanning, secrets management, and access controls.
• Exposure to security operations and compliance, including working closely with or managing security specialists.
• Experience running IT operations processes such as incident, problem, and change management.
• Experience managing managed services providers and vendor contracts.
• Experience integrating automated testing and QA into CI/CD pipelines.
• Strong communication skills and the ability to work closely with development teams and leadership.

Preferred Qualifications

• Experience with AI agents, agentic workflows, or MCP integrations in engineering processes.
• Experience rolling out AI coding assistants such as GitHub Copilot or Claude Code across engineering teams.
• Experience with engineering metrics platforms and DORA metrics.
• Experience with GitOps tools such as ArgoCD.
• Experience with Microsoft security tools such as Defender, Sentinel, Entra ID, and Intune.
• Experience leading SOC 2 or similar compliance audits.
• Relevant certifications, such as Microsoft Azure DevOps Engineer Expert, Certified Kubernetes Administrator, ITIL, or CISSP.
• Background in SaaS, e-learning, or e-commerce.

Why Join Us

• Build an AI-enabled DevOps platform using the latest tools and practices.
• Lead and shape a modern Technical Operations organization.
• Direct access to the CTO and real influence on technical direction.
• A team and leadership committed to modernizing how we deliver software.