DevOps – ServiceNow Database Developer

Location: Remote

Experience: 3+ Years ServiceNow Experience

Position Summary

We are seeking an experienced ServiceNow Database Developer responsible for the design, development, and maintenance of data models, data integrations, and database-layer components within the ServiceNow platform.

Working within a DevOps model, this role combines deep ServiceNow data architecture expertise with broader database engineering skills to ensure data integrity, performance, and seamless data flows across enterprise systems.

Top Required Skills

ServiceNow Platform
Data Integration
SQL Server

Key Responsibilities

Design and manage ServiceNow table structures, including:
- Custom tables
- Table extensions
- Dictionary entries
- Relationships
- Database views
Develop and maintain data import/export pipelines using ServiceNow Import Sets, Transform Maps, and Data Sources.
Build and optimize complex queries using:
- GlideRecord
- GlideAggregate
- Encoded Query syntax
Identify and resolve performance bottlenecks in database operations.
Design and implement data migration strategies for platform upgrades, instance consolidations, and system onboarding initiatives.
Develop and maintain integrations that move data between ServiceNow and external systems, including:
- Relational databases
- Data warehouses
- REST/SOAP endpoints
- ETL pipelines
Collaborate with ServiceNow Developers and Administrators to ensure data model changes align with application architecture and platform best practices.
Partner with reporting and analytics teams to design performant data foundations for dashboards and Performance Analytics indicators.
Implement data governance standards, including:
- Field-level security
- Data classification
- Audit fields
- Retention policies
Contribute to CI/CD pipelines by managing database-layer changes through Update Sets or source control.
Ensure schema changes are properly tested and documented.
Apply relational database concepts across SQL Server, MySQL, and PostgreSQL as they relate to ServiceNow architecture.
Perform data audits, cleansing, and deduplication activities to maintain high data quality.

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
3+ years of ServiceNow platform experience with a focus on:
- Data architecture
- Import/Transform
- GlideRecord scripting
Strong proficiency in SQL.
Experience with relational database systems such as:
- SQL Server
- MySQL
- PostgreSQL
Strong understanding of ServiceNow CMDB structure, CI relationships, and data model.
Experience with REST/SOAP API integration patterns.
Familiarity with DevOps practices, including:
- Version control
- CI/CD
- Structured release management

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Certified Implementation Specialist – CMDB (CIS-CMDB) certification.
Experience with ETL tools or data integration platforms such as:
- SSIS
- Azure Data Factory
- Boomi
Knowledge of ServiceNow IntegrationHub and MID Server configuration.
Familiarity with data warehousing concepts.
Experience with reporting platforms such as:
- Power BI
- Tableau
Experience supporting CMDB Discovery and Service Mapping.

Core Competencies

Strong analytical thinking with a data-integrity-first approach.
Excellent problem-solving skills for complex data transformation and mapping challenges.
Detail-oriented with strong documentation practices.
Effective collaboration across development, QA, and business stakeholder teams.
Ability to clearly communicate data design decisions to both technical and non-technical audiences.

Additional Requirements

This role may require participation in off-hours data migration activities and platform upgrade data validation efforts.

Technical Environment

DevOps, ServiceNow Database Developer

Job description