Our Front Office Medical Receptionist is responsible for providing exceptional customer service to patients while performing a variety of duties to support the daily operations of our OB GYN medical office. This position serves as the first point of contact for patients and visitors and plays a vital role in ensuring a positive patient experience.
DUTIES AND RESPONSIBILITIES
- Greet patients and visitors in a professional, friendly, and courteous manner
- Check patients in and out for appointments
- Verify and update patient demographics and insurance information
- Assist with completing required forms and paperwork
- Schedule, reschedule and confirm patient appointments
- Contact patients regarding appointment reminders, cancellations, or scheduling changes
- Scan, fax, copy and file documents as needed
- Maintain accurate and confidential patient information in accordance with HIPAA
- Verify insurance eligibility
- Collect copayments and outstanding balances
- Process patient payments
- Maintain patient confidentiality and privacy at all times
Qualifications
- High school diploma
- Previous medical receptionist or healthcare office experience
- Strong verbal and written communication skills
- Proficiency with computers and office equipment
- Ability to multitask in a fast-paced OB GYN medical office
Skills and Abilities
- Excellent customer service
- Strong organizational and time-management abilities
- Attention to details and accuracy
- Ability to maintain confidentiality
- Professional appearance and demeanor
- Ability to work independently and as part of a team
West Des Moines OBGYN Associates, PC