Implementation Engineer

Austin, TX | Hybrid (Minimum 4 days in office) | Full Time | https://kizen.com

OTE - $155,000-$185,000 - Uncapped commission

About Us

At Kizen, we build technology that makes AI actually work for people.

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that’s just the beginning. With Kizen, developers can build new enterprise applications, while business users can customize dashboards and agents using AI, low-code, or code — all on the same platform. The possibilities are limited only by imagination.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust.

We’re not chasing hype. We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.

About the Role

Are you a tech-savvy problem-solver with a passion for creating world-class customer experiences? Ready to play a key role in transforming how businesses harness the power of AI? If so, this is your moment.

We’re looking for a Senior Implementation Engineer/Senior Solutions Engineer who’s ready to roll up their sleeves, collaborate with clients, and drive meaningful change through innovative software solutions. This isn’t just a job — it’s a front-row seat in shaping the future of AI-powered business platforms.

This is a career-defining opportunity to be part of something truly special. As a Senior Solutions Engineer at Kizen, you’ll be at the intersection of cutting-edge tech, operational transformation, and customer success. You’ll work directly with clients, customizing our rapidly growing low-code platform for everything from sales to marketing and operations — all while building scalable, data-driven solutions that make a real impact.

You’ll be surrounded by high-performing, mission-driven teammates and work closely with our implementation, product, and data teams. The work you do won’t just be noticed — it’ll be celebrated.

What You’ll Be Doing

Transforming client needs into powerful solutions using our low-code platform

Guiding clients through the entire deployment journey — from kickoff to go-live

Working with APIs, automation tools (like Zapier/Workato), and data pipelines to build seamless integrations between platforms

Cleaning and transforming data to ensure every field lands in the right place, at the right time

Delivering hands-on training to help clients unlock the full potential of Kizen

Continuously identifying areas to improve processes using real-time data insights

Tracking tasks, reporting progress, and proactively clearing blockers to keep things moving fast

Becoming a trusted advisor to clients by translating technical complexities into simple, clear guidance

Minimum Requirements - What You Bring to the Table

7+ years of SaaS implementation experience — bonus points for working directly with clients A deep love for tech, data, and using both to drive better outcomes

Hands-on experience with data transformation (Excel, Python, ETL/API work)

Experience configuring customizable, low-code platforms

Excellent communicator — you’re equally confident speaking to a developer or a CEO A knack for teaching others — whether it’s running a training or creating killer documentation

Proactive mindset: you don’t wait for problems to come to you — you go find them (and fix them)

Obsessive attention to detail — you take pride in precision A growth mindset: you're hungry to learn, adapt, and level up every single day

Excitement about working from the Austin office 4 days a week

Ideal Requirements

7+ years of SaaS implementation experience

Experience in insurance or healthcare verticals

Fluent in SQL, Excel wizardry, or Python scripting

Experience with automation tools like Workato

Prior work with BPM or CRM platforms

Background in project management or consulting A desire to lead, grow quickly, and leave a legacy

We’re looking for a person who:

Thrives in fast-paced environments and doesn’t shy away from a challenge

Loves using data to question the norm and drive smarter decisions

Has an entrepreneurial spirit and wants to help build something game-changing

Genuinely enjoys helping others succeed — and has the tech chops to back it up

Is excited about AI, automation, and being on the frontlines of tech innovation

Why Kizen

We’re a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement.

What We Offer

Career Growth Opportunities

Engaging Work Culture

Top-Tier Compensation

Equity Package

Healthcare Coverage

Professional Development Stipends

PTO

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.

The base salary range for this position is $120,000-$150,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you’re excited about creating impact experiences and contributing to a fast-paced, people-focused team, we’d love to meet you!

OTE - $155,000-$185,000 - Uncapped commission.