IT Manager

Department Leadership & Staff Management

• Lead, mentor, and manage IT department staff; oversee hiring, onboarding, performance evaluations, and day-to-day direction of technology personnel.
• Manage managed service providers and technology vendors used to augment in-house capacity in a small credit union environment.
• Develop and deliver security awareness training and technology onboarding for all staff.
• Maintain IT policies, procedures, system documentation, and user guides; ensure the department operates with clear, current standards.

Network Administration & Infrastructure

• Administer and maintain the credit union’s network infrastructure including switches, routers, firewalls, and wireless access points; ensure reliable, secure connectivity across all branch and back-office systems.
• Proactively monitor network performance, availability, and capacity; diagnose and resolve connectivity issues with minimal disruption to operations.
• Manage the Microsoft 365 environment including Teams for all credit union staff.
• Oversee on-premise and/or cloud-based server administration, virtualization, and storage systems; plan and execute maintenance windows with minimal member-facing impact.
• Maintain network segmentation, VPN, and remote access solutions to ensure secure, reliable staff connectivity across locations.

Core Systems & Technology Operations

• Manage the credit union’s core processing platform (Symitar/Episys), including upgrades, integrations, and specfile/report development.
• Oversee digital banking channels (online, mobile, bill pay, e-statements), ATM and branch technology.
• Manage Help Desk operations; ensure timely resolution of staff technology issues and that service level expectations are met.
• Lead evaluation, selection, and implementation of new technology solutions aligned with credit union goals and budget.

Cybersecurity & Information Security

• Develop and maintain the Information Security Program in compliance with GLBA Safeguards Rule, FFIEC guidance, PCI DSS, and Nevada state requirements.
• Conduct annual risk assessments; manage incident detection, response, and regulatory notification requirements.
• Oversee user access controls, MFA, endpoint protection, email security, patch management, and network-level threat monitoring.

Business Continuity, Vendor & Compliance

• Maintain IT Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP); coordinate annual testing and present results to management.
• Manage technology vendor relationships, contracts, and risk assessments.
• Ensure compliance with Nevada state credit union regulations, GLBA, FFIEC IT Handbook, and BSA requirements; support examination preparation.

Strategic Planning & Budget

• Develop and manage the IS department budget; present technology strategy and capital expenditure proposals to Senior Management.
• Evaluate emerging technologies (AI tools, digital payments, cloud services, network modernization) for credit union applicability.
• Other duties as assigned by the President/CEO.

Education, Experience & Certifications

• Bachelor's degree in IT, Computer Science, or related field desirable; equivalent professional experience accepted in lieu of a degree.
• 3–5 years of progressive IT experience with at least 2 years in a financial institution; credit union experience strongly preferred.
• Hands-on experience with network administration, firewall management, and Microsoft 365 / Azure AD environments required.
• Experience with credit union core processing systems (Symitar/Episys, FiServ, Co-Op, Jack Henry) and familiarity with FFIEC/GLBA requirements.
• CompTIA Security+, Network+ preferred.

Compensation & Scheduling

• This is a salaried, exempt position; compensation is not subject to overtime.
• Participation in the IT on-call rotation is mandatory; the IT Manager is expected to respond to after-hours technology incidents, system emergencies, and critical outages as needed.
• Occasional evening, weekend, or holiday availability may be required to support system maintenance, upgrades, or disaster recovery events.
• Other duties as assigned

Bilingual - Spanish a Plus : Differential Offered Job Type: Full-time/Salary

• 13 paid holidays each year
• Paid Time Off (PTO) begins accruing day one of employment
• Free Employee Assistance Program (EAP)
• Medical HMO, PPO, OOP (POS Plan)
• Dental & Vision Insurance (employee coverage 100% company paid)
• Life, AD&D, short and long-term disability insurance (100% company paid)
• 401(k) retirement and 401(k) matching

Job Type: Full-time Pay: From $60,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person