Lead Analyst

Job Description

Role:

The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client

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DO :

• Provide assistance in configuration of applications based on client requirements
• Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners
• Plan and execute assigned configuration tasks within deadlines
• Provide system configuration support based on changing business needs
• Assist in system analysis, design, development, and testing activities
• Provide support in developing, implementing and testing patch releases and system upgrades
• Maintenance of the configuration archive and its upkeep
• 100% compliance to configuration standards and procedures
• Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log
• Analyze and resolve configuration issues in a timely manner
• MIS Management, Reporting & Backend Support
• Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders
• Documentation & reporting as per the client need on configuration standards
• Issue resolution in minimum time possible with respect to any modification or change requested by the client

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Deliver

1.

Continuous Integration, Deployment

100% error free on boarding & implementation, throughput %, Adherence to the schedule

2.

Quality & CSAT

On-Time Delivery, Troubleshoot queries

Customer experience, completion of assigned certifications for skill upgradation

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