Level 2 Support Engineer

We’re hiring: Level 2 Support Engineer (On-site, Austin, TX)

Cloudvoid is growing, and we’re looking for a Level 2 Support Engineer to join our team on-site in Austin.

We’re an infrastructure services company: managed IT, cloud consulting, private cloud, and datacenter engineering for clients ranging from 20-person offices to enterprise environments. This role sits on our MSP side, where you’ll be the person clients count on when a ticket goes beyond the basics.

What you’ll do

• Own escalated end-user support: Windows, Microsoft 365, Outlook/Teams, printers, mobile devices, and the “it just stopped working” mysteries
• Handle basic server administration: Active Directory, DNS/DHCP, Group Policy, file shares, patching, and backups
• Administer Microsoft 365 tenants: users, licensing, Exchange Online, SharePoint/OneDrive, Intune, and security settings like MFA and Conditional Access
• Work in Azure: Entra ID, basic VM and resource management, and supporting hybrid identity
• Troubleshoot basic networking: VPNs, switching, firewalls, Wi-Fi
• Document your work and mentor Level 1 techs as you go

What we’re looking for

• 2–4 years in IT support, ideally in an MSP environment
• Solid Windows Server and Active Directory fundamentals
• Hands-on Microsoft 365 administration experience
• Working knowledge of Azure / Entra ID
• Strong communication skills; you can explain a fix to a CEO and a receptionist equally well
• You take ownership of tickets and follow them through to resolution
• Able to work on-site in Austin
• Must be in the United States and be an U.S. Citizen.

Nice to have

• Microsoft certifications (MD-102, MS-102, AZ-900/AZ-104)
• PowerShell scripting
• Experience with PSA/RMM tools and documentation platforms

Why Cloudvoid

You’ll be part of a small, senior team where your work is seen and matters. You’ll get exposure to real infrastructure, private cloud, and a clear path to grow from support into systems engineering.

Why Cloudvoid

• Work alongside an all-star team of engineers who know their stuff and love to share it
• A great environment where your work is seen, valued, and makes a real difference
• Health insurance
• Hands-on exposure to leading technology, infrastructure, datacenter and cloud.
• A wide range of environments to learn from, from small offices to enterprise infrastructure, so no two weeks look the same