Manager, IT Gaming Systems

Job Description

Link Technologies (LinkTechConsulting.com), a Las Vegas based IT consulting firm, is currently seeking a Manager IT, Gaming Systems to join our team for a contract opportunity in Nashua, NH.

REQUIRED QUALIFICATIONS:

• 5 years of progressive IT experience, including support of enterprise applications, casino systems, gaming systems, or hospitality technology environments.
• Experience supporting casino or gaming operations, including slot systems, player tracking systems, kiosks, loyalty systems, gaming interfaces, or related platforms.
• Strong understanding of IT operations, incident management, change control, vendor management, and systems administration practices.
• Working knowledge of Microsoft Windows Server, SQL databases, networking fundamentals, Active Directory, and application support.
• Ability to troubleshoot complex application, interface, network, database, and infrastructure issues in a production environment.
• Experience coordinating with vendors, regulatory teams, business stakeholders, and technical teams.
• Strong documentation, communication, prioritization, and problem-solving skills.
• Ability to work in a fast-paced, 24/7 gaming or hospitality environment where system availability is critical.
• Must be able to obtain and maintain a NH Gaming License & Kentucky Gaming License

PREFERRED QUALIFICATIONS:

• Experience with gaming platforms such as IGT preferred, Aristocrat/Oasis, Konami, Everi, ATI, TITO-related systems, kiosks, or similar casino technology platforms.
• Experience supporting multi-property or multi-jurisdiction gaming environments.
• Knowledge of gaming regulatory requirements, audit practices, data retention expectations, and system access controls.
• Experience with SQL reporting, data extracts, system integrations, APIs, or vendor-hosted applications.
• ITIL, CompTIA, Microsoft, Cisco, or gaming technology certifications preferred.
• Prior supervisory, lead, or management experience within an IT support or applications environment.

Essential Duties and Responsibilities

• Manage daily support and administration of gaming systems, including slot management systems, player tracking, loyalty platforms, kiosks, bonusing, reporting interfaces, and related applications.
• Ensure gaming systems remain available, secure, properly monitored, and aligned with operational requirements.
• Partner with gaming operations, slot operations, marketing, finance, compliance, and property leadership to support business needs and resolve technology issues.
• Serve as the primary escalation point for gaming system incidents, outages, performance issues, and vendor-related support needs.
• Coordinate system upgrades, patches, configuration changes, conversions, integrations, and new gaming technology deployments.
• Support regulatory, audit, and compliance requirements related to gaming systems, access controls, change management, system logging, and documentation.
• Maintain accurate documentation of gaming systems, interfaces, vendor contacts, support procedures, configurations, and troubleshooting steps.
• Work with infrastructure, network, cybersecurity, and application teams to ensure gaming systems are properly integrated, backed up, secured, and monitored.
• Establish and follow change control procedures for gaming system updates, maintenance windows, and production changes.
• Coordinate with third-party vendors to manage support cases, project deliverables, system enhancements, and service level expectations.
• Provide operational reporting to IT leadership on system health, open issues, project status, risks, and recommended improvements.
• Lead or support technology projects involving gaming systems, casino applications, kiosks, player loyalty systems, integrations, and property expansions.
• Provide guidance, training, and technical direction to IT team members supporting gaming systems and casino operations.
• Promote a service-driven IT culture focused on proactive monitoring, timely communication, accountability, and operational excellence.

PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS:

The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move in and around the work area throughout the entire
• Must be able to sit, stand or walk for extended periods of
• Must be able to repeat the same
• Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
• Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
• Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
• Must be able to access and interpret information on computer
• Must be able to work in an environment where smoking is permitted, and it can be loud with guest chatter, overhead music, and live entertainment.
• Must be able to lift and carry up to 30 pounds and respond to visual and aural
• Requires the ability to distinguish letters or symbols and eye hand coordination

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.