Grow with a team that leads with service and builds with purpose At Basys we believe success is built on relationships not transactions We collaborate solve challenges head on and raise the bar for ourselves and each other every day If youre energized by meaningful work and motivated to make a real impact youll feel right at home here We personalize payments and elevate service so our clients can grow with confidence And were building a company where innovation care and accountability shape how we work together Summary Facilitates the onboarding process from start to finish with new merchants Makes the first point of contact with merchants from the Operations side validating the information provided on their application and setting expectations for next steps Follows their assigned merchants progress from application submission through the first deposit with Basys helping to resolve any issues and train them on equipment along the way Serves as a liaison between merchants sales agents partners boarding and deployment groups Employees in this role are expected to perform their duties in accordance with The Way We Work helping to create a company where innovation and care drive meaningful connections Duties &
Responsibilities Essential Functions Manages the implementation process which includes validation and planning calls underwriting responses implementation follow through and moreSets expectations with merchants based on typical timelines for their business type and current turnaround times for onboarding teamsServes as main point of contact for merchant sales agent partner and internal teams during the onboarding phaseSpends much of their day on outbound communication with merchants to keep progress moving relay a sense of urgency achieve efficient boarding times and first deposits while maintaining a positive merchant experienceAssists with setting onboarding teams priorities based on timelines established with merchantsProvides training and troubleshooting to merchants and assures compliancy standards are met Additional Responsibilities To remain innovative and efficient the use of AI is typical and expected within this role and at BasysResponsible for hitting SLAsProvide feedback to managers around opportunities for improvement that are uncovered during onboardingIdentify circumstances where processing will be delayed and follow separate proceduresComplete other assigned duties as requested Requirements This role is eligible for a hybrid Up to 1 day per week may be worked remotely in accordance with the telecommuting policyThis role is eligible for a hybrid schedule Up to 1 day per week may be worked remotely in accordance with the telecommuting policyExceptional interpersonal and rapport building skillsA patient and empathetic attitudeStrong time management and organizational skillsComfortable working in fast paced environmentsTroubleshooting skills either basic or advanced depending on the role and industryThis role is eligible for a bilingual pay differential for eligible languages Education &
Experience Associate or Bachelors Degree PreferredA minimum of 2 years of experience in a financial institution or customer service position required Proficiency in Microsoft Office Suite CRM Basys provides technology and payment integration solutions for businesses across the country and Canada We treat our team clients and vendors like people not numbers Basys is proud to maintain the industry leading Net Promotor Score and a 90 customer retention rate of clients that continue to process in an industry where retention rates often average closer to 70 to 75 We feel that this is a perfect example of how our customer oriented business model sets us apart Basys is an equal opportunity employer
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