Net2Source (N2S)Net2Source, Inc. is one of the fastest growing IT Consulting company across USA. N2S is headquartered at NJ, USA with its branch offices in Asia Pacific Region. N2S offers a wide gamut of consulting solutions customized to client needs including staffing, training and technology.
-: Network Admin
Long Beach, CA
Participate in IT Operations on call as needed to supplement 24x7 support
Take ownership of all assigned tickets and drive to resolution; researching and escalating to a vendor as necessary.
Working through tickets with a sense of urgency to ensure issues are resolved in a timely manner.
Keep up to date with new technologies in order to provide support as new products are released
Adhere to change management policy for the organization.
Perform Adds/Changes/Deactivations of individuals, agents, skill groups and teams
Reset of passwords on the covered applications
Add new Agent Desktop Settings
Provide Cisco TAC VoIP support:
Receiving and resolving complex issues to meet customer needs
Using debugging tools to analyze problems and identify solutions
Troubleshooting issues with customer on support calls
Provide excellent customer service to all of our internal support customers
Configuration of IP phones for call center agents/business users
Configuration of Meeting Place accounts
Configuration of other devices within call center supporting applications
If you are interested in applying for the position, please send your updated resume on
Net2Source Inc.
x 477 |
One Evertrust Plaza, Suite # 305, Jersey City, NJ
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