Network Implementation

Job Description

Strong and excellent hands-on on troubleshooting WAN, LAN, Wireless & Riverbed

 Responsible to drive MI & P1 calls independently towards resolution

 Multi-vendor (Cisco, HP, Extreme, Aruba) device knowledge will be value added.

 Responsible to provide solutions for new requirements

 Responsible to review and update project documents (HLD, LLD etc.)

 Should have strong knowledge on end to end transition  Ensure proper communication and capable to provide quick resolution

 Responsible for Vendor Management and people management

 Responsible to conduct regular audit on network environment and take/suggest corrective action accordingly

 Drives day to day operations and work plan allocation/management.

 Conduct periodic reviews with teams.  Network Performance management and optimization

 Experience on managing & troubleshooting SD-WAN (Silver-peak, Cloudgenix & vIPtela etc..)

 Weekly and monthly status reports to higher management. Participate in business meetings with various stakeholders

 Mentoring juniors  Adhere all the change process as applicable.  All major/Critical changes the in person presence is mandatory.  Root Cause Analysis  Reporting & Performance Dashboards with Capacity Planning.  Drive service improvement programs.  Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. 

͏

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

͏

Deliver

NoPerformance ParameterMeasure1Operations of the towerSLA adherence

Knowledge management

CSAT/ Customer Experience

Identification of risk issues and mitigation plans

Knowledge management2New projectsTimely delivery

Avoid unauthorised changes

No formal escalations

͏