Network Infrastructure Supervisor

Location Atlanta GA About SwitchAt Switch we dont just design build and operate data centerswe are enabling the technology of the future Led by Founder &

• CEO Rob Roy we believe in revolutionary innovation operational excellence and the principle of karma Switch is where talented people come together to EVOLVE the digital world We believe that innovation isnt just about technologyits about the people culture and purpose that make it happen Every Switch team member contributes to a mission greater than themselves to create the worlds most advanced digital infrastructure that powers the progress of humanity The Role Network Infrastructure SupervisorAs a Network Infrastructure Supervisor you will oversee day to day operations for the Network Infrastructure team and ensure consistent execution of installation maintenance and support activities across Switch environments This role exists to maintain operational reliability support customer expectations and provide leadership during escalations and mission critical events You will supervise technicians coordinate operational priorities and ensure infrastructure support activities are performed safely accurately and in alignment with Switch standards What Youll DoLead daily operations for the Network Infrastructure team Act as the primary escalation point for urgent operational or customer issues Supervise and support Network Infrastructure Technicians across assigned shifts and projects Conduct performance evaluations coaching and corrective actions as needed Ensure consistent execution of operational procedures and quality standards Support scheduling and staffing coordination to meet operational demands Monitor and report on operational metrics and team performance Investigate and coordinate response to mission critical alerts and incidents Perform quality assurance reviews to ensure high service standards Maintain operational awareness across all technician responsibilities and workflows Support onboarding technical coaching and training efforts for team members Ensure tools equipment and inventory are properly maintained and available Partner with leadership to improve operational workflows and support processes Support facility cleanliness and operational readiness standards within technical spaces What Were Looking ForYou lead calmly and effectively in fast paced technical environments You communicate clearly with technicians customers and leadership teams You manage multiple priorities and escalations simultaneously You maintain strong operational discipline and accountability You support team development through coaching and mentorship You prioritize customer experience operational consistency and quality execution You troubleshoot technical and operational issues with sound judgment What Youll BringRequired 2 years of supervisory or team leadership experience Background in network infrastructure hardware support or information technology operations Experience troubleshooting hardware and connectivity issues in technical environments Understanding of data center infrastructure cabling standards and operational practices Familiarity with network topologies and hardware troubleshooting Strong organizational communication and problem solving skills Experience using ticketing systems and operational monitoring platforms Proficiency with Microsoft Office tools Preferred Associate degree in Technology Business or related field or equivalent experience Experience with terminal access tools eg SSH PuTTY Experience with network monitoring platforms eg Syslog Nagios Cisco or CompTIA certifications Required Certifications within defined timeframe CompTIA A Network Security or equivalent role based training within 12 months OSHA 30 within 6 months Leadership training within 12 months Why SwitchA Culture of Karma We are self motivated by karma ensuring our actions contribute to a positive supportive and forward thinking environment Industry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology development Flexibility &
• Remote Opportunities Whether in office hybrid or fully remote we offer the technology and support to keep teams connected and productive Career Stability &
• Growth In this expanding industry we invest in our people providing opportunities & advancement in a stable growing company Generous Benefits Package Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs and more Join Us &
• Make a DifferenceThis is more than a jobits a mission If youre ready to lead network infrastructure operations in a mission critical environment we want to hear from you Apply Now and Lets Build the Future Together