Network Support Engineer

About the Role

Job Description: Network Support Engineer

Location: Bothell, WA 98021

Provide onsite support for Cisco Routing & Switching and Cisco Software Defined Access (SDA) environments. Manage, monitor, maintain, and troubleshoot the site network infrastructure. Perform incident resolution, problem management, and root cause analysis for network-related issues.

Support network changes, upgrades, and implementation activities in accordance with operational requirements. Ensure network availability, performance, and security while adhering to customer standards and SLAs. Collaborate with customer stakeholders, vendors, and internal teams to support business-critical manufacturing operations.

Maintain technical documentation and provide operational reporting as required.

Responsibilities

• Provide onsite support for Cisco Routing & Switching and Cisco Software Defined Access (SDA) environments.
• Manage, monitor, maintain, and troubleshoot the site network infrastructure.
• Perform incident resolution, problem management, and root cause analysis for network-related issues.
• Support network changes, upgrades, and implementation activities in accordance with operational requirements.
• Ensure network availability, performance, and security while adhering to customer standards and SLAs.
• Collaborate with customer stakeholders, vendors, and internal teams to support business-critical manufacturing operations.
• Maintain technical documentation and provide operational reporting as required.

Qualifications

• Experience needed
• Seniority as 2 - 4 years.

Required Skills

• Critical thing is the hands-on experience
• Client is specifically looking for this skill
• Hands-on experience in network cabling, including installation, patching, cable tracing, testing, and troubleshooting of physical connectivity issues.