Dark Horse Technologies, LLCUnited States Citizenship and Secret Personnel Security Clearance Required The ideal candidate is required to be onsite five (5) days per week. The ACTR plays a key role in collaborating with leadership, staff and new members to manage the IT initiatives for their respective organization.
The ideal candidate will lead project level efforts to track, coordinate, and resolve day-to-day software, hardware, and NMCI/Flankspeed operational issues, maintenance, and upgrades for Navy Sailors and the Navy's overall workforce.
Order new NMCI seats as directed by the Government
Request changes to existing NMCI services as directed by the Government
Take corrective action to initiate the resolution of application outages within one hour of notification.
Assist with technical refreshes of NMCI assets. Examples of support include providing notifications of upcoming tech refreshes, providing instructions received from NMCI to users, and assisting with basic troubleshooting as required
Provide guidance and training regarding NMCI matters
Track NMCI expenses for services
Communicate NMCI guidance to the assigned Government organization
Address NMCI user issues by assisting with basic troubleshooting as required. For more complex issues, refer the users to the NMCI help desk.
Track items such as computers, cell phones, and Wi-Fi devices issued to personnel.
Other duties as assigned by Supervisor
Five (5) years' experience working with NMCI networks
Must have previous Navy Marine Corps Intranet (NMCI) help-desk experience.
Experience must include knowledge of SECNAV M-5510 series and SECNAVINST series. This includes experience in submitting Move/Add/Change (MAC) and account build out requests, help desk support, and customer service.
Demonstrated strong facilitation and communication skills, both written and verbal, across all organizational functions and levels
Excellent organizational and time management skills
Ability to work independently and as a team member; to successfully partner and work with others through influence
Ability to manage multiple projects simultaneously in a fast-paced and rapidly shifting environment
Familiar with a variety of field concepts, practices, and procedures in Information Technology
Ability to adapt and work with a variety of leaders from different backgrounds and experiences
Proficient in Microsoft applications such as Word, Excel, PowerPoint, MS Teams, and Outlook
This position is dependent on contract funding.
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