NOC Engineer

• *About Our Client:**

The organization operates in the cloud networking and security industry, addressing the challenge of integrating enterprise networking and security into a unified, cloud-delivered global service. It pioneered a new product category known as Secure Access Service Edge (SASE), recognized by Gartner, in a market projected to reach $28.5 billion by 2028. The company is focused on developing an advanced enterprise network and secure cloud platform, positioning itself for significant market growth.

• *About the Opportunity:**

The NOC Engineer is responsible for monitoring, supporting, and troubleshooting a large and complex data network infrastructure. This role ensures the stability and functionality of production systems, proactively prevents outages, and coordinates cross-functional responses to major incidents. The position plays a critical part in maintaining system performance and operational awareness, contributing to the organization’s reliability and customer satisfaction. This is a remote role based in the United States.

• *Responsibilities:
• Manage uptime, stability, and functionality of production systems, including end-to-end troubleshooting
• Monitor and respond to network operations alerts and follow up on after-hours alerts as needed
• Analyze system performance to identify risks and optimization opportunities
• Proactively mitigate outages and prepare escalations to development teams when necessary
• Coordinate with third-party providers to resolve network and system issues
• Provide advanced technical support to internal Customer Support teams
• Design and maintain dashboards and alerting systems for operational visibility
• Act as a technical liaison for Customer Support and Field Engineering teams, translating business needs into operational requirements
• Contribute to NetOps process improvements, documentation, and best practices
• *Requirements:
• Strong experience in network, cloud, and security architecture
• Deep knowledge of TCP/IP networking, routing, firewalls, and proxy servers
• Ability to analyze system and application logs for root cause identification
• Advanced troubleshooting skills for complex network and system incidents
• Experience in Cloud or SaaS technology environments
• Excellent communication skills for documenting findings and cross-team collaboration
• Ability to manage multiple projects and incidents in a fast-paced environment
• *Pay Range and Compensation Package:**

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

• *Benefits & Perks:
• Health, vision, and dental insurance
• 401(k) retirement plan
• Stock options
• Health Savings and Flexible Spending Accounts
• Flexible time-off
• Paid parental leave
• Disability benefits
• *Equal Opportunity Statement:

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.