Operations/QA Engineer

Job Overview

Plan A Technologies is We are seeking a hands-on, mid-level Operations/QA Engineer to support troubleshooting, testing, and deployment of physical kiosks and related equipment. This role partners closely with remote engineering and support teams to diagnose hardware/software issues, execute structured software testing, and provide on-site support when needed.

This is a hybrid position based in the Hollywood/Florida’s office, requiring at least three days per week onsite, moderate travel, and participation in an on-call support rotation.

Please note: You must have at least 5+ years of experience as QA, Operations, Field Engineering, or a similar technical role. Availability to work onsite and to travel is required for consideration for this role.

JOB RESPONSIBILITY

Troubleshoot and resolve issues related to physical kiosks and Windows-based systems

Perform root cause analysis in collaboration with remote teams

Execute functional, regression, integration, and system-level software testing

Develop and maintain detailed test plans, test cases, and documentation

Validate new software releases prior to production deployment

Support customer site installations and field troubleshooting (10–30% travel)

Participate in an on-call support rotation to ensure operational continuity

Document issues clearly and provide structured feedback to Engineering and Product teams

Identify recurring technical issues and recommend improvements

Experience

3–5+ years of experience in QA, Operations, Field Engineering, or a similar technical role

Strong knowledge of software testing methodologies and defect tracking processes

Experience working with Windows-based systems

Hands-on troubleshooting experience with hardware/software integrated systems

Strong analytical and structured problem-solving skills

Ability to work independently in customer-facing environments

Willingness to travel 10–30% and work onsite at least 3 days per week

Comfortable participating in an on-call support rotation

Strong written and verbal communication skills

Legally authorized to work in the U.S.

Detail-oriented and process-driven

Calm under pressure and customer-focused

Proactive, accountable, and hands-on

Comfortable working cross-functionally with distributed teams

Initiative and drive to do great things.

Preferred (Nice To Have)

Basic networking fundamentals (TCP/IP, routers, switches)

Experience supporting kiosks, POS systems, IoT, or similar physical equipment

Experience in analyzing system logs and using diagnostic tools

Experience in a fast-paced or startup environment

About The Company/Benefits

Plan A Technologies is an American software development and technology advisory firm that brings top-tier engineering talent to clients around the world. Our software engineers tackle custom product development projects, staff augmentation, major integrations and upgrades, and much more. The team is far more hands-on than the giant outsourcing shops, but still big enough to handle major enterprise clients.

Read more about us here: www.PlanAtechnologies.com .

Location: Hybrid – Minimum 3 days/week in office. 10–30% (Customer Sites / Trade shows)

Great colleagues and an upbeat work environment: You'll join an excellent team of supportive engineers and project managers who work hard but don't ever compete with each other.

Benefits: Vacation, Brand New Laptop, and More: You’ll get a generous vacation schedule and other goodies.

If this sounds like you, we'd love to hear from you!