Program Analyst

This position will be primarily responsible for developing and adapting 4AIRs aviation sustainability program to assist customers with optimizing their 4AIR commitment This will include integrating voluntary and regulatory compliance and reporting needs ensuring full life cycle accounting for any program assisting with client carbon footprints sustainability documentation regulatory and voluntary emissions reports and staying aware of emerging best practices as well as regional differences The successful candidate will be a vital member of a growing team assisting with the decarbonization of aviation through comprehensive sustainability solutions Location Remote Office space available in Cleveland OH Columbus OH New York City and Scottsdale AZ Key responsibilities Build relationships with customers to understand their needs and help educate about our different program and servicesAct as a point of contact for identified prospects and explain our servicesEnsure customer deliverables and inquiries are addressed on time Prepare presentations and reporting templatesCalculate carbon and other environmental footprints based on client information using company tools Assist with client onboarding recurring sends and Q&A; log actions and status in CRMproject toolsGuide new strategic offerings and execute implementation to the industry Attend webinars conferences and perform individual research to stay on top of emerging policy developments grant opportunities and be able to communicate summary notes and guidance about the impacts for our program to the company and customers Create education materials and guidance for customers to understand sustainability terms and concepts best practices evolving trends policy accounting guidance etc Assist clients with data collection and calculation of their carbon footprints Communicate effectively and clearly with outside customers and partners Attend key trade conferences to represent 4AIR and talk about program with potential and existing customers Support the development of new carbon and non carbon reporting mechanisms and processesPerform other related duties as assigned Key Skills &

Competencies Data accuracy Comfortable cleaning checking and reconciling flight activity data; high attention to detail and numeracyDeadline ownership Ability to meet deadlines must be comfortable prioritising tasks demonstrate flexibility display a strong work ethic fanatical attention to detail and sense of urgency Ability to work in a small team remote environment Team player & feedback friendly Collaborates across regulatory commercial and datatech teams; receptive to coachingClear communicator Explains findings and next steps simply to clients and internal stakeholdersProfessional presence Able to represent the company and support at industry events Continuous learning Proactive about policy updates and applies learning to improve processes and educate peers Functional Skills Communication Client facing email etiquette meeting notes and follow ups; builds rapport with customers and partners; effective in a remote teamTools & software Proficient across the Microsoft 365 ecosystem; strong general data management skills; quick to learn new platforms Bonus basic analyticsBI familiarityProcess & organization Task tracking versioning and file hygiene; comfort working from templates and improving them Minimum Qualifications Proficiency in Microsoft Excel and PowerPoint VBA not required14 years experience in aviation sustainability dataanalytics or customer supportAbility to work independently manage multiple tasks and meet deadlines in a remote small team environmentExcellent organization and attention to detailCustomer oriented mindset; anticipates needs and follows through Additional Desired Qualifications Bachelor or Masters in business accounting sustainability or related fields Working knowledge of business aircraft industry products and services Flight data analytics understanding and familiarity BachelorsMasters in business accounting sustainability aviation or related fieldPilot license or aviation operations exposure nice to have not required