Program Analyst III - Internal Only

Job Title Program Analyst III Internal Only Locations Pentagon VA Clearance Requirements NA What you will be doing This position will support the Washington Headquarters Services Pentagon Services Division and Parking Management Office WHSPSDPMO PMO supports PSD and other local and federal governmental organizations with technical and customer support that integrate the operational policy and business aspects of the Parking Management operations Duties will include permit and clearance issuance conducting thorough data analysis to support PMO objectives preparing and presenting comprehensive reports and briefings and direct programming assistance to the client project manager and the tenants located within the Pentagon Mark Center Building and Suffolk Building Requirements Provide technical operational and analytical mission support for the Pentagon Services Directorate PSD and Parking Management Office PMOServe as the primary point of contact for parking related inquiries from component representatives callers and visitors providing service via email phone and in personOversee the complete lifecycle of parking permits and parking clearances including issuance renewal and revocation Provide Tier 1 and 2 technical supports troubleshooting hardware software and network issues resolving access challenges and supporting seamless system navigationAssist with system administration tasks including account creation and access resetsManage incident resolution by logging tracking and resolving help desk support tickets in a timely mannerCollaborate with developers and agency representatives to escalate and resolve issuesPrepare detailed project reports briefs and presentations for stakeholders and senior leadersEngage with application users to gather feedback for enhancing the user experienceContribute to the development of user guides FAQs and training materialsPosition Requirements Minimum Requirements Experience Prior experience with WHSPSD Appian platform Parking Management System Ability to obtain Appian Analyst Certification within one year Can substitute for Appian Associate Developer Certification Preferred Qualifications The ability to effectively communicate understand customer needs and resolve issues promptly and professionallyStrong research and analytic skills with the ability to collect organize interpret and disseminate large significant amounts of information with attention to detail and accuracyExcellent communication and data presentation skills including presenting findings to management and executive level Proficiency with Appian Parking Management System PMSProficiency with Microsoft products specifically creating briefs using PowerPoint and ExcelDemonstrated experience conducting research organizing information and preparing written reports and visual presentationsPreference is given to candidates with experience in Appian Parking Management SystemEducation Bachelors degree or associates degree and prior experience working in a program andor project management environmentPhysical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job The employee will normally work in a temperature controlled office environment frequently exposed to electronic office equipmentDuring visits to areas of operations they may be exposed to extreme cold or hot weather conditionsWhy JASINT At JASINT we proudly boast a together we can attitude That is only possible with a strong talented team Our goal is to answer the call to provide top mission and Warfighter support at all levels and thats why we are seeking you We understand and respect the dedication and sacrifice required to serve our nations greatest efforts and our commitment in turn is to Support You JASINT cares about your work life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following Retirement401k with an employer match employer paid health dental vision for employees flexible spending accounts HSAFSA company partially funded HSA STDLTD professional development tuition and certification reimbursement spot award recognition PTO Floating Holidays JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire Friends of yours are friends of JASINT JASINT provides equal employment opportunities to all employees and applicants without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity genetic testing results or military service Equal employment opportunity applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfer leave of absence compensation and training JASINT participates in E Verify and will provide the federal government with I 9 information to confirm that all new hires are authorized to work in the US To learn more about E Verify please visit dhsgove verify