Program Manager

This employer is seeking a Customer Education Program Manager to lead and develop their live learning initiatives. The role involves shaping the future of customer education through engaging and scalable programs.

The Role

• Own and unify the customer success live-learning program, establishing a consistent calendar, planning process, and customer experience.
• Streamline session delivery by managing registration, presenter preparation, live production, and follow-up processes.
• Design and develop learning content in partnership with subject matter experts to meet customer needs and learning objectives.
• Coach presenters to enhance their delivery skills and ensure high-quality live learning experiences.
• Measure program effectiveness and use data to drive continuous improvement and expansion of live learning offerings.

What You'll Need

• Proven experience owning and scaling a recurring live education or customer-facing program.
• Demonstrated ability to manage operational details, including scheduling, contributor coordination, and customer experience consistency.
• Comfort with facilitating live sessions and coaching others to teach effectively.
• Experience with virtual learning platforms and understanding of registration, communication, and reporting processes.

What's On Offer

• Competitive salary
• Unlimited PTO with a recommended four weeks per year.
• Twelve weeks of fully paid family leave.
• Generous budget for equipment, software, and home office setup.
• Monthly education stipend and coverage for conferences with manager approval.

Apply via Haystack today!