AmazonThe Amazon Worldwide Grocery Stores (WWGS) Learning & Development team drives operational excellence through innovative, scalable training solutions. We're seeking an exceptional Program Manager to join our dynamic, fast-paced environment where we constantly raise the bar on talent development.
In this role, you'll design and deliver impactful learning programs that empower Associates and Leaders across our Grocery operations. You'll collaborate with cross-functional teams, using data and technology to create experiences that enhance performance and support Amazon's customer-centric mission.
As a key team member, you'll navigate a complex, matrixed organization to continuously improve our learning content and processes. At Amazon, we're working to be the most customer-centric company on earth and in this role, you'll have the opportunity to shape the future of one of Amazon's fastest-growing businesses.
If you're passionate about developing people, thrive in ambiguity, and want to make a significant impact on our grocery operations, we want you on our team.
Leading the end-to-end development and implantation of learning programs that drive operational excellence across multiple grocery businesses
Design eLearning modules, knowledge assessments, and other performance support resources.
Designing and implementing measurement strategies to evaluate program effectiveness and drive continuous improvement
Building and maintaining strong partnerships with stakeholders across regions and functions to align learning solutions with business priorities
Creating scalable mechanisms for program adoption, quality control, and impact measurement
Managing cross-functional projects through all stages from initiation to closeout
Developing data-driven insights to inform program strategy and demonstrate business impact
Championing associate development needs while balancing business requirements and operational constraints
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
1+ years of instructional design experience (Articulate, Vyond, Adobe, Camtasia or other video/graphic design software)
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Completed bachelor's degree in relevant fields such as business, education, instructional design, or organizational development
Operational experience, either inside or outside Amazon
Experience with learning management systems (KNet, Amazon Learn) or other online remote learning platforms.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at
USA, TX, Austin - 74, ,800.00 USD annually
USA, WA, Seattle - 82, ,800.00 USD annually
Company - Services LLC - A57
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