Program Manager - Testing Services

Who We Are:

CommandTec, LLC is an 8(a), Woman-Owned Small Business (WOSB), Economically Disadvantaged Women-Owned Small Business (EDWOSB), Small Disadvantaged Business (SDB), and Service-Disabled Veteran-Owned Small Business (SDVOSB) and Historically Underutilized Business (HUBZone), headquartered in Huntsville, AL. As a diversified professional services company, CommandTec takes great pride in providing a broad range of Intelligence, Training, Enterprise IT and Process Improvement solutions to US Government agencies and commercial customers.

Job Summary:

CommandTec, LLC has a requirement for an On-Site Program Manager supporting a federal government customer. The On-Site Program Manager is responsible for leading contract operations and overseeing the execution of testing services in support of mission-critical programs. This position serves as the primary interface with Government leadership and is responsible for ensuring contract compliance, operational performance, and successful delivery of services.

The On-Site Program Manager provides leadership and oversight of personnel, processes, and resources while coordinating with stakeholders to meet operational requirements and mission objectives. The On-Site Program Manager contributes to program success by ensuring effective communication, quality assurance, and compliance with security, regulatory, and organizational standards.

Key Responsibilities:

• Lead and manage all contractor personnel supporting on-site testing operations
• Serve as primary point of contact for Government stakeholders and customer representatives
• Ensure full compliance with contract requirements, performance standards, and service level expectations
• Oversee daily contract performance, scheduling, staffing, and operational execution of testing services
• Implement and manage the Quality Control Plan (QCP) to ensure service quality and compliance
• Monitor KPIs, analyze performance metrics, and drive continuous improvement initiatives
• Prepare and deliver program status reports, briefings, and performance updates to Government and company leadership
• Enforce testing security protocols, confidentiality requirements, and regulatory compliance
• Manage risk, surge operations, and mission-critical testing requirements
• Conduct routine inspections and ensure testing operations meet quality and performance standards
• Implement corrective actions for identified deficiencies and performance gaps
• Manage personnel activities including hiring, onboarding, training, and performance management
• Ensure personnel maintain required certifications, clearances, and training for testing operations
• Monitor employee attendance, productivity, and adherence to operational procedures
• Maintain contract documentation, records, and reporting requirements
• Coordinate logistics, supplies, and equipment necessary to support testing operations
• Ensure compliance with safety policies, procedures, and workplace requirements
• Address customer concerns and service requests in a timely and professional manner
• Support program planning, transition activities, and continuous improvement efforts
• Ensure adherence to standard operating procedures, organizational policies, and contract requirements
• Conduct staff meetings and communicate operational updates to personnel
• Performs additional duties and accepts other responsibilities as may be assigned