Release Program Manager

Role Summary

End-to-end operational execution across release governance, live-site reliability, incident management, and security & compliance readiness. This role operates at the intersection of engineering, SRE, release management, security, and leadership, ensuring predictable releases, durable incident resolution, and audit-ready compliance with clear ownership and accountability.

Key Responsibilities

Release & Deployment Governance

Own visibility and coordination of release trains, sovereign clouds, hotfixes, and rollbacks.

Lead Deployment DRI and release readiness syncs to surface build failures, deployment blockers, and readiness risks.

Enforce Critical Change Only Advisory (CCOA) processes including exception handling and executive communication.

Maintain release calendars, readiness criteria, and deployment tracking to reduce operational risk.

Incident Management & Reliability

Ensure every critical incident has a completed and scheduled RCA (Root Cause Analysis), or justified downgrade.

Eliminate unowned, duplicate, or non-actionable incidents through owner and manager engagement.

Shift accountability from individual contributors to manager-level ownership.

Participate in live-site monitoring and escalation forums.

Shiproom Ownership & Operational Reporting

Own the Shiproom operating model as the primary mechanism for operational visibility.

Produce weekly leadership-ready reports covering releases, incidents, KPIs, repair items, and compliance posture.

Facilitate weekly review forums to validate data quality and align leadership expectations.

Security, Compliance & Audit Readiness

Drive visibility and closure of SFI, S360, MSRC, and FedRAMP obligations.

Track aging and out-of-SLA items with owners, ETAs, and escalation paths.

Translate audit findings into executable remediation plans.

Maintain audit-ready documentation and metrics.

Metrics, Dashboards & Continuous Improvement

Design and maintain KPI dashboards for incidents, PIRs, repair items, and reliability metrics.

Improve signal quality by focusing on trends and actionability.

Automate reporting where possible using standardized dashboards and data queries.

Continuously refine processes and reporting formats to reduce noise and increase execution velocity.

Desired Qualifications

Strong understanding of deployment pipelines and release management.

Effective communication skills to coordinate with various teams and stakeholders.

Familiarity with ADO (Azure DevOps).

Experience with monitoring and validating deployment processes.

Familiarity with Kusto Query Language (KQL) Location: Redmond, WA Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.